TurboTax Live Tax Expert – Work from Home

Intuit; Montreal; Remote; CAD 50,000 - 80,000; Full time

Job summary

A leading global financial technology platform is seeking tax preparers to assist customers with their tax returns using TurboTax. This role involves providing guidance, utilizing video communication for customer interaction, and requires a deep understanding of taxation. Ideal candidates will have experience with personal tax returns and strong customer service skills.

Benefits

Flexible work schedule

Opportunity for continuous learning

Qualifications

• Experience using tax software for personal tax returns.
• Willing to work flexible hours, minimum 20 hours per week.
• Experience with complex tax situations, including Business Tax (T2).

Responsibilities

• Assist customers with tax preparation using TurboTax.
• Deliver clear communication via video calls.
• Maintain accurate documentation of customer interactions.

Skills

Tax Expertise

Effective Communication

Complex Problem Solving

Research / Resourcefulness

Technical Acumen

Job description

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Responsibilities

• In this role, you will help our customers complete their taxes using Intuit TurboTax products. By providing tax guidance and reviewing personal tax returns for customers completing their tax return on their own, full service return preparation, and managing product / software inquiries, you will be working toward accelerating our goal of Powering Prosperity Around the World.
• You will utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer in terms they will understand.
• This is a virtual, customer-facing role, so you will use our state of the art video communication software to interact with customers, and you will document your interactions to maintain accurate records.

Qualifications

• You have experience utilizing professional tax software to prepare and file personal tax returns, including those with complex elements such as employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
• You are passionate about helping clients navigate the complexities of taxation, and you’re committed to enhancing our brand by delighting our customers and empowering them to prepare their taxes.
• You possess excellent customer service skills, and you are excited to interact with customers through video and audio tools in a professional, friendly, and confident manner.
• You must be willing and available to work a flexible schedule with a minimum of 20 hours per week.

Additional Qualifications

• Experience preparing Business Tax (T2) Returns.

Skills & Abilities

• Tax Expertise - Demonstrates a deep understanding of tax laws and concepts. Proven ability to seek out additional learning opportunities to increase knowledge and learn about year-over-year changes and has the ability to help train others.
• Effective Communication - Develops relationships with customers and teammates, leveraging deep customer empathy to uncover critical and nuanced information. Uses written and verbal communication skills to provide quality service when speaking with customers. Practices active listening to develop empathy and understand customer pain points.
• Complex Problem Solving - Utilizes multiple sources to analyze and establish the root cause of customer problems, leveraging tools and resources to take extreme ownership and solve customer issues. Stays connected to ensure the effectiveness of solutions provided.
• Research / Resourcefulness - Demonstrates curiosity and interest in continuous learning. Proactively seeks learning opportunities that will help increase the knowledge and ease of use of the various tools and resources available. Confidently follows procedures and looks for resources to deliver suitable solutions for all customers.
• Technical Acumen - Shows interest in learning about the tools needed for the role and demonstrates the ability to troubleshoot technical issues. Actively contributes to the team by participating in the testing and prototyping of innovative solutions to improve customer experiences.

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