TurboTax Live Seasonal Tax Lead – Work from Home | Winnipeg, CA

Trafigura; Winnipeg; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading financial technology platform is seeking a TurboTax Live Seasonal Tax Lead to support clients in tax preparation from home. Ideal candidates will have extensive experience in tax preparation and excellent customer service skills. This role includes providing timely tax advice, working flexible hours, with a competitive pay structure and opportunities for bonuses.

Benefits

Performance-based bonuses

Equity rewards

Comprehensive benefits

Qualifications

• Minimum of 5+ years tax preparation experience.
• Experience using tax software for complex returns.
• Excellent customer service skills.

Responsibilities

• Assist Tax Experts with customer contacts and tax returns.
• Provide accurate tax advice and training.
• Support customers using TurboTax software.

Skills

Customer Service

Problem Solving

Communication

Tax Law Understanding

Job description

TurboTax Live Seasonal Tax Lead – Work from Home

TurboTax Live Seasonal Tax Lead – Work from Home

Intuit Winnipeg, Canada Apply now Posted 12 hours ago Permanent Competitive

TurboTax Live Seasonal Tax Lead – Work from Home

Overview

Intuit est la plateforme technologique financière mondiale qui alimente la prospérité pour les personnes et les communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboTax, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

What you'll bring

• Minimum of 5+ years of paid professional tax preparation experience and/or recent experience reviewing tax returns prepared by others.
• Possibility to be asked for your CRA RepID (representative identifier) to access the CRA's Represent a Client service upon onboarding.
• Experience using professional tax software to prepare and file or review personal tax returns, including complex elements such as employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
• Passion for helping clients and colleagues navigate tax complexities, and a commitment to enhancing our brand by delighting customers and empowering them to prepare their taxes.
• Excellent customer service skills and enthusiasm for interacting via video and audio tools professionally, friendly, and confidently.
• Willingness and availability to work a flexible schedule with at least 32 hours per week.

Asset Qualifications

• Experience with CRA audits.
• Experience preparing Business Tax (T2) Returns.
• Experience preparing Quebec Tax (TP1) Returns.

Skills & Abilities

• Deep understanding of tax laws and concepts, with a proven ability to seek additional learning opportunities and assist in training others.
• Ability to develop relationships with clients and team members, using active listening and effective communication skills.
• Strong problem-solving skills, capable of analyzing and resolving customer issues using various tools and resources.
• Curiosity and proactive learning to increase knowledge and proficiency with tools and resources.
• Technical skills to troubleshoot issues and contribute to testing and developing innovative solutions.

Intuit offers a competitive pay structure based on performance. The base pay range varies by region but is generally between $31 and $42 per hour. The position is eligible for bonuses, equity rewards, and benefits, with details available on our careers site. Compensation is determined based on knowledge, skills, experience, and location, with ongoing efforts to ensure pay equity across categories of ethnicity and gender.

How you will lead

• Assist our Tax Experts in completing customer contacts and preparing tax returns by providing accurate and timely tax advice.
• Use government websites, professional resources, and team expertise to find and communicate the correct answers to Tax Experts, and help train them in research and troubleshooting techniques.
• Support customers in completing their taxes using TurboTax software, reviewing personal returns, and managing product inquiries.
• Utilize advanced video communication tools to interact with customers and document interactions for record-keeping.

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