TurboTax Live Seasonal Tax Lead – Work from Home | Regina, CA

Trafigura; Regina; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global financial technology platform is seeking a TurboTax Live Seasonal Tax Lead to support clients with their tax preparation needs. This remote role requires extensive tax preparation experience, excellent customer service skills, and a passion for helping others navigate tax complexities. Candidates will work flexibly, providing timely and accurate tax advice while engaging digitally with clients.

Qualifications

• Minimum of 5 years of paid professional tax preparation experience.
• Experience with professional tax software.
• Willingness to work a flexible schedule with at least 32 hours per week.

Responsibilities

• Assist Tax Experts with customer contacts and tax return preparation.
• Support customers in completing their taxes using TurboTax products.
• Use government sites and professional resources for accurate advice.

Skills

Customer service skills

Communication

Analytical skills

Proactive learning

Job description

TurboTax Live Seasonal Tax Lead – Work from Home

TurboTax Live Seasonal Tax Lead – Work from Home

Intuit Regina, Canada Apply now Posted 12 hours ago Permanent Competitive

TurboTax Live Seasonal Tax Lead – Work from Home

Intuit Regina, Canada Apply now

TurboTax Live Seasonal Tax Lead – Work from Home

Overview

Intuit est la plateforme technologique financière mondiale qui alimente la prospérité pour les personnes et les communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboTax, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

What you'll bring

• Minimum of 5 years or more of paid professional tax preparation experience and/or recent experience reviewing tax returns prepared by others.
• Possibility to be asked for your CRA RepID (representative identifier) to access the CRA Represent a Client service upon successful onboarding.
• Experience with professional tax software for preparing and reviewing personal tax returns, including complex elements such as employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
• Passion for helping clients and colleagues navigate tax complexities and a commitment to enhance our brand by delighting customers and empowering them to prepare their taxes.
• Excellent customer service skills and enthusiasm for interacting via video and audio tools professionally, friendly, and confidently.
• Willingness and availability to work a flexible schedule with at least 32 hours per week.

Qualifications Atouts :

• Experience with CRA audits.
• Experience in preparing Business Tax (T2) Returns.
• Experience in preparing Quebec Tax (TP1) Returns.

Skills and Abilities :

• Deep understanding of tax laws and concepts, with a proven ability to seek further learning and train others.
• Strong communication skills to develop relationships and provide quality service, practicing active listening.
• Ability to analyze and resolve complex customer problems using multiple sources and resources.
• Proactive in continuous learning and resourcefulness to deliver suitable solutions.
• Interest in learning technical tools and troubleshooting, contributing to team innovations.

Intuit offers a competitive compensation package with performance-based rewards. The base pay ranges from $31 to $42 per hour, depending on location, and includes potential bonuses, equity, and benefits. Compensation is based on knowledge, skills, experience, and location, with regular pay equity assessments.

How you will lead

• Assist Tax Experts with customer contacts and tax return preparation by providing accurate and timely tax advice.
• Use government sites, professional resources, and team expertise to find and communicate the right answers in understandable terms. Help teach Experts research and troubleshooting skills.
• Support customers in completing their taxes using TurboTax products, reviewing returns, and managing product inquiries.
• Use advanced video communication tools to interact with customers and document interactions for accuracy.

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