- Install, maintain, diagnose, and repair compressed air equipment for compliance with quality standards.
- Build and maintain positive relationships through clear communication with customers, vendors, and colleagues.
- Address complaints, propose solutions, and suggest improvements to enhance customer satisfaction.
- Manage end-to-end testing, programming, and servicing of assigned projects.
- Act as the main customer contact, ensuring on-site equipment and system repair for customer satisfaction.
- Perform scheduled and unscheduled maintenance, inspections, and service requests, including equipment modifications.
- Collaborate with team leaders and customers to understand installation and repair requirements.
- Provide training to customers as part of servicing projects.
- Diagnose and repair units using hand tools and technology based on schematics and specifications.
- Uphold high safety standards and document asset usage, wear, and conditions.
- Organize necessary documentation for reporting to manage business requirements.
- Independently manage daily needs, identify repair parts, and assess urgency.
- Stay current on Ingersoll Rand products, including installation, operation, and maintenance.
- Recommend parts and services, and assist in the approval process.
- Travel approximately 50% annually to customer sites in Alberta and British Columbia.
- Demonstrate commitment to teamwork, and flexibility for customer demands, including overtime and travel.
- Maintain accurate documentation of service and installation activities.
- Promote company products, services, and solutions to improve customer operations.
Qualifications :
- Mechanical and electrical aptitude required.
- A high school diploma is required, with a preference for post-secondary education and technical training.
- Previous turbo machinery / centrifugal air compressor service experience is a plus.
- Special consideration for experience in mechanical, millwright, HVAC, electrical / electronics, and compressed natural gas.
- Preferred knowledge in AC / DC circuits, wiring diagrams, motors / controls, and more. Relevant skills considered.
- Training includes job shadowing, hands-on work, online training, and formal classroom instruction.
- Occasional travel to Ingersoll Rand’s US training facility is required.
- A valid Canadian passport is needed for travel.
- Proficiency in using precision measuring tools for diagnostics.
- Familiarity with equipment manuals.
- Proficient in Microsoft Office and laptop / handheld device use.
- Must have a standard set of tools; specialty tools provided by the company.
- Work involves various conditions, including noisy equipment rooms, hot / cold weather, high-voltage equipment, and use of ladders.
- Physically demanding role involving various activities.
- Weight lifting up to 50 lbs.
- A clean criminal record is required.
- A valid Class 5 Driver’s License with a clean driving history is needed.
- Drug-free workplace policy.
- Employment eligibility in the Airdrie, Alberta region is required.
- Proof of COVID-19 vaccination is required before employment, second dose if applicable.
Create a job alert for this search