TSA Sales Associate I - NU

The Salvation Army in Canada; Port Alberni; On-site; CAD 60,000 - 80,000; Full time

Job summary

A charitable organization in Port Alberni is seeking a dedicated individual to join their Thrift Store team. You will provide customer service, assist with sorting and processing donations, and uphold store standards. Ideal candidates will have high attention to detail and previous experience in customer service. Compensation ranges from $17.85 to $18.76 per hour, based on experience and qualifications.

Qualifications

• More than three months but less than one year of prior related experience.
• General familiarity with customer service and cash handling.

Responsibilities

• Sort incoming product and assist in thrift store operations.
• Maintain customer service standards to meet sales budgets.
• Process donated items by unloading, sorting, packing, and storing.

Skills

Customer service

Attention to detail

Ability to lift up to 25 pounds

Education

Public School or High School completion

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY:

The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.

Key Accountabilities

• Willingness to work within the mission, vision & values of The Salvation Army
• Use a client-centered approach by consistently demonstrating compassion, respect and empathy
• Contributes to meeting store sales budgets by maintaining customer service standards,
• Implements store layout plans to attract customers including merchandise displays; ensures attractiveness of the store through “Tidy Maintenance,”
• Replenishes inventory levels based on Managers directions
• Processes donated household items by unloading, sorting, packing, storing and loading donated items
• Sorts donated clothing by judging the condition of the items
• Routes donated items to the appropriate destination (store distribution, recycling, rag out, trash)
• Hang and price good condition clothing,
• Contributes to the control of inventory by retrieving, sorting, and pricing as per directions; protects the store from inventory shrinkage by close visual monitoring,
• Takes responsibility for the accurate completion of all customer transactions including visa, debit, etc.
• Contributes to the safety of staff and customers (e.g. snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness)
• Attends staff meetings
• Performs other duties as assigned.
  
  

Health & Safety

The job incumbent may be exposed to the risk of moderate to severe injury or illnesses due to:

• Physical attacks by others
• Exposure to infectious diseases
• Exposure to toxic chemicals (e.g. toxic spills)
• Moving objects
• Sharp objects (e.g. needle pricks)
• Electrical hazards
• Repetitive strain injuries (e.g. back, wrist)
  
  

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards And Councils

Internal: N/A

External: N/A

Managerial Responsibility

• Reports directly to Thrift Store Manager
• Direct reports: None
  
  

Financial And Materials Management

Has responsibility for cash float, safe code, access keys & donation receiving

Working Conditions

THE INCUMBENT WILL WORK UNDER THE FOLLOWING DISAGREEABLE CONDITIONS:

• HANDLE GARBAGE
• ISOLATION AND MONOTONY
• ODOURS
• DEALING WITH ANGRY PEOPLE
• VERBAL ABUSE
• EXPOSURE TO TOXIC CHEMICALS
• VARIOUS WEATHER CONDITIONS
• CHANGE ROOM GARBAGE WHICH MAY INCLUDE HUMAN WASTE
  
  

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Education And Experience Qualifications

The successful job applicant will have completed Public School, and/or High School.

Experience And Skilled Knowledge Requirements

More than three months but less than one year of prior related experience, including life skills, and general familiarity with customer service and cash handling.

Skills And Capabilities

• High attention and accuracy when operating Squirrel Till
• Heavy lifting: able to life up to 25 pounds regularly
• Ability to stand for long periods
• Universal precautions
  
  

Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Compensation

The target hiring range for this position is $17.85 to $18.76 with a maximum of $22.51.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.