Trust & Safety Analyst

MavTek; Montreal; Remote; CAD 50,000 - 70,000; Full time

Job summary

MavTek is seeking a Trust & Safety Analyst focused on safeguarding online communities against high-risk activities. The role requires detailed analysis, customer interaction, and upholding regulatory compliance in a dynamic environment. Ideal candidates are organized, detail-oriented, and comfortable with technology.

Benefits

4 Day Work Week (work 32h get paid for 40)

Remote work policy

RRSP & DPSP plan

Home office subsidy

Tuition Reimbursement Program

Qualifications

• At least one year of experience in a customer-facing role, preferably in an e-commerce environment.
• Familiarity with policy enforcement best practices.

Responsibilities

• Engaging in detailed account and content analysis.
• Prioritizing multiple high-volume tasks related to identity verification.
• Collaborating with internal teams to remove high-risk content.

Skills

Customer Service

Regulatory Compliance

Attention to Detail

Conflict Resolution

Organization

Communication

Problem-solving

Job description

As a Trust & Safety Analyst, you are focused on community and content safeguards, to protect our business and customer base against various forms of high-risk activity. We are seeking a highly motivated individual, passionate about online platform safety, and dedicated to career development and personal growth within a fast-paces collaborative environment.

We believe in the redistribution of wealth and giving back as much as possible to our team members, that includes:

• 4 Day Work Week (work 32h get paid for 40).
• Remote work policy.
• RRSP & DPSP plan to help you prepare for your future.
• Home office subsidy, in addition to the essentials, including laptop & accessories.
• Tuition Reimbursement Program.

What your day-to-day life at MavTek look like:

• Engaging in detailed account and content analysis.
• Prioritizing multiple high-volume tasks related to identity verification and rules enforcement.
• Reviewing documentation and video content for potential fraud and identity impersonation.
• Corresponding with end-users to verify documentation and validate accounts.
• DMCA and copyright enforcement.
• Working with other internal teams to identify and remove high-risk content and users.
• Investigating community reported content and profiles, taking action as required.
• Collaborating with team members and leaders to deliver ongoing process improvement.
• Performing other critical functions as assigned.

Enough about us, we want to know more about you:

• You have at least one year of experience in a customer-facing role, preferably in an e-commerce environment.
• A high-level interest in regulatory and compliance issues related to user-generated content platforms
• You are open-minded, resilient and have an inquisitive nature, and are comfortable investigating objectionable online content and behaviour.
• You can adapt to new workflows and policy directions in a fast paced and changing regulatory environment.
• You have the ability to take a wholistic approach to risk assessment and rules enforcement factoring in multiple variables.
• You are familiar with policy enforcement best practices; apply resource materials and precedent cases to guide decision making.
• You demonstrate an ability to investigate, moderate, and resolve conflicts.
• You have a string attention to details and the ability to make real-time, informed decisions.
• You have excellent organizational and communication skills.
• You are comfortable with technology; ability to navigate and understand new systems and platforms.
• You can work independently and in a team environment.
• You are flexible to work evenings and/or weekends; regular schedules are assigned by seniority.

Language of work for positions permanently located in Quebec

Knowledge of French is required for positions permanently located in Quebec so candidates can communicate with their colleagues and suppliers in Quebec as necessary. French-language training is offered to all in permanent positions in Quebec who do not have a good knowledge of French.

Other language requirement

Another language is required for this position in order to communicate with clients, partners, and colleagues, who are predominantly located outside Quebec. The company has just one client in Quebec but is responsible for the technical support that this client provides to its subscribers, almost all of whom are located outside Quebec. We must therefore constantly use another language to communicate outside Quebec with these subscribers.

Dedicated to both your career and personal growth, we offer the chance to constantly learn, develop and create a well-rounded entrepreneurial skillset. We are shaping future business owners and leaders who will redefine the corporate world.

MavTek strongly supports growth and equal opportunities for all our communities.

Together, We Get It Done !