Trust Officer - Quebec City

Scotiabank; Quebec; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Trust Officer to join their dynamic team. This role focuses on delivering exceptional client experiences and managing high net worth accounts. You will be responsible for building strong relationships, identifying new business opportunities, and ensuring compliance with policies and procedures. The ideal candidate will possess a university degree and professional accreditation, along with 3-5 years of relevant experience. If you are proactive, client-centric, and have a passion for wealth management, this opportunity is perfect for you to make a significant impact in a collaborative environment.

Qualifications

• 3-5 years of experience in high net worth client relationship management.
• Professional and/or industry accreditation required.

Responsibilities

• Manage client relationships and provide personalized service to high net worth clients.
• Identify new business opportunities and develop acquisition strategies.

Skills

Client Relationship Management

Proactive Client Service

Negotiation Skills

Interpersonal Skills

Change Management

Education

University Degree

Professional Accreditation

Job description

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

As a Trust Officer working in a Scotia Wealth Management office, you are a trusted and experienced relationship manager supporting the company's strategy and revenue goals by profitably delivering a best in class client experience in accordance with your clients' needs and expectations and in compliance with policies and procedures. You also assist with the identification and pursuit of new business opportunities, both inside and outside Scotia Wealth Management.

You are client-centric with a strong sense of proactivity and are effective at building and maintaining deep client relationships and possess detailed technical knowledge of Estates & Trusts. You will have primary responsibility for the day to day management, oversight and account administration for client, beneficiary and Co-Trustee relationships.

Through an intimate understanding of client goals, needs and circumstances, you will engage Scotiabank and Scotia Wealth management’s team of experts as needed, to deliver on total wealth strategies.

Key Job Accountabilities

1. Relationship Management & Client Service
   • Provide a best in class, proactive and personalized client experience to high net worth clients and beneficiaries, exemplified by timely and accurate account administration coupled with demonstrated technical expertise, personal integrity and an ability to respond to stated and unstated client needs and concerns.
   • Build and maintain effective internal and external partnerships, with a view to providing seamless, impactful solutions across a variety of financial services disciplines.
   • Contribute to the branch’s profitability by assisting with accurate forecasting and the timely collection of fees, including making recommendations regarding situations that may warrant a non-standard fee agreement.
2. New Business Development
   • Identify new business opportunities that arise from the day to day management of the account portfolio.
   • Establish a strong presence and proactive relationship with a select number of retail branches to identify and close immediate and recurring fee opportunities.
   • Develop acquisition strategies and maintain a robust prospect pipeline, in order to generate sustainable and profitable growth.
   • Limit corporate risk exposure by ensuring that account administration is carried out proactively and in compliance with defined policies / procedures and audit standards, including the timely escalation of issues to the appropriate internal oversight groups as required.
   • Maintain detailed knowledge of legislative, administrative and economic issues that impact the management of your accounts and demonstrate an ability to communicate on a broad range of legal and financial issues with clients and their advisors, with particular proficiency in estates, trusts, wills, and investment and taxation matters.
3. Additional Accountabilities
   • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Education and Experience

• Professional and / or industry accreditation, in addition to a university degree.
• Minimum of 3-5 years of directly-related experience.
• Proven success in high net worth client relationship management.
• Membership or commitment to participate in CSI and / or STEP.
• Proven ability of consistently delivering a proactive best in class client experience.
• Proven ability to manage competing priorities without losing focus on key accountabilities.
• Strong interpersonal, verbal communication and negotiation skills and professionalism.
• Strong change management skills and ability to adopt technology and reporting platform changes to support operational improvements, sales management process improvements, etc.
• Effective at building and maintaining deep relationships and partnerships.
• Proven ability to execute against financial and business development targets and profitability measures.

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will serve an English-speaking clientele frequently.