Trust Administrator

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a leading financial institution in Canada as a Trust Administrator. This key role supports all critical business processes at CIBC Trust, ensuring compliance, operational efficiency, and excellent client relationships. Contribute to a culture that values teamwork, accountability, and your personal growth.

Benefits

Competitive salary

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Vacation offering

MomentMakers recognition program

Qualifications

• Demonstrable experience in Trust Services and administrative roles.
• Strong organizational skills and critical thinking.
• Proficiency in MS Suite is essential.

Responsibilities

• Assist with expense management and advisor support.
• Maintain compliance and perform ongoing file maintenance.
• Engage in reporting and data consolidation for internal partners.

Skills

Analytical Thinking

Cash Flow Analysis

Client Service

Customer Experience (CX)

Investment Portfolios

Post-Sales Support

Product Knowledge

Transaction Banking

Education

Experience in Trust Services

Administrative experience

Tools

MS Excel

MS PowerPoint

MS Word

MS Outlook

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Trust Administrator (TA) supports all key business processes for CIBC Trust to maintain effective controls and business operations. This role manages the administrative needs that spans across functions such as expense management, compliance, reporting, and other relevant business requirements.

This role reports to the Senior Manager, Business Effectiveness and works with a number of stakeholders across CIBC to meet business needs. Primary contacts will include leaders and advisors across the Insurance, Trust, and Wealth Planning.

This role is critical to promoting the efficient operation of Trust business and in turn, helping front line advisors create value and meet business objectives.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Operational Support - Assist the Trust team with expense management; Advisor support and preliminary research for inquiries received and investigations.
• Compliance – On-going file maintenance, including updating account information (ie, CIF's, Addresses, Email Agreement, Telephone, SIN's). Fees Integrity, including reviewing fee set-up on accounts on annual basis; and preparing a Statement of Compensation to review to ensure correct fee applied. Asset Collection/Consolidation/Maintenance, including collecting of cash assets upon receipt of probate as requested; in-kind asset transfers (both to and from another institution); cash control by minimizing overdrafts in coordination with administrator and Investment Management; updating adjusted cost bases (ACBs) on accounts; and updating or arranging for update of values of Miscellaneous Assets. Adherence to best practices and procedures is key
• Reporting – Business engagement and tracking, along with data consolidation and reporting for internal partners, including Regional Directors (RDs), Senior Trust & Estate Consultants and other members of the national Financial Planning, Insurance and Trust team.
• Communication and Documentation - Develop and maintain professional client relationships. Interact regularly with clients and beneficiaries and their lawyers, accountants, and financial planners to discuss account administration. Manage general team updates and communications

Who you are

• You can demonstrate experience in Trust Services and have administrative experience, preferable within the financial service industry.
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making. You have strong organizational skills and working proficiency with MS suite (Excel, PowerPoint, Word, Outlook).
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 12th Floor

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Trust Administrator (TA) supports all key business processes for CIBC Trust to maintain effective controls and business operations. This role manages the administrative needs that spans across functions such as expense management, compliance, reporting, and other relevant business requirements.

This role reports to the Senior Manager, Business Effectiveness and works with a number of stakeholders across CIBC to meet business needs. Primary contacts will include leaders and advisors across the Insurance, Trust, and Wealth Planning.

This role is critical to promoting the efficient operation of Trust business and in turn, helping front line advisors create value and meet business objectives.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Operational Support - Assist the Trust team with expense management; Advisor support and preliminary research for inquiries received and investigations.
• Compliance – On-going file maintenance, including updating account information (ie, CIF's, Addresses, Email Agreement, Telephone, SIN's). Fees Integrity, including reviewing fee set-up on accounts on annual basis; and preparing a Statement of Compensation to review to ensure correct fee applied. Asset Collection/Consolidation/Maintenance, including collecting of cash assets upon receipt of probate as requested; in-kind asset transfers (both to and from another institution); cash control by minimizing overdrafts in coordination with administrator and Investment Management; updating adjusted cost bases (ACBs) on accounts; and updating or arranging for update of values of Miscellaneous Assets. Adherence to best practices and procedures is key
• Reporting – Business engagement and tracking, along with data consolidation and reporting for internal partners, including Regional Directors (RDs), Senior Trust & Estate Consultants and other members of the national Financial Planning, Insurance and Trust team.
• Communication and Documentation - Develop and maintain professional client relationships. Interact regularly with clients and beneficiaries and their lawyers, accountants, and financial planners to discuss account administration. Manage general team updates and communications

Who you are

• You can demonstrate experience in Trust Services and have administrative experience, preferable within the financial service industry.
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making. You have strong organizational skills and working proficiency with MS suite (Excel, PowerPoint, Word, Outlook).
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 12th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Cash Flow Analysis, Client Service, Customer Experience (CX), Investment Portfolios, Post-Sales Support, Product Knowledge, Transaction Banking

About the company

The Canadian Imperial Bank of Commerce, commonly referred to as CIBC, is one of the "Big Five" banks in Canada.

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