Trilingual Retail Sales Representative

Clutch Canada; Mississauga; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading online car retailer is seeking a Retail Sales Representative to enhance customer experiences in car buying. This role involves managing customer inquiries, guiding them through the purchasing process, and collaborating with various departments. The successful candidate will have 2-3 years of customer service experience and must be fluent in English and either Mandarin or Cantonese. On-site work in Mississauga is required, along with availability on weekends.

Benefits

Competitive compensation

Health & dental benefits

Autonomy & ownership

Qualifications

• 2-3 years of customer service or sales experience required.
• Self-starter attitude and passion for cars.
• Willingness to obtain a valid OMVIC license.

Responsibilities

• Manage inbound customer inquiries via phone, email, and SMS.
• Conduct outbound outreach to interested customers.
• Guide customers through the purchasing process.
• Inform customers about products and services offered.
• Document interactions in the CRM system.

Skills

Customer service

Sales experience

Fluent in English

Fluent in Mandarin

Fluent in Cantonese

Job description

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50 and Fast 500 lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the role:

Clutch is looking for a Retail Sales Representative to be the voice for an online car buying experience. This is a fantastic opportunity to join a rapidly growing team and create a huge impact!

Language requirements:

Proficiency in English, Mandarin and Cantonese in both speaking and writing is a must!

What you'll do:

• Manage inbound customer inquiries: respond promptly and professionally to a high volume of customer inquiries through phone calls, emails, and SMS, ensuring all needs are met with efficiency and care.
• Conduct outbound outreach (warm calls): engage with prospective customers who have shown interest in purchasing a car, offering information and support to help them move forward with Clutch.
• Guide customers through the Clutch process, helping them navigate their first steps in purchasing a car. Offer clear and straightforward explanations to ensure they feel confident in their choice, while highlighting the benefits of buying with Clutch and the reasons behind our 5,000+ 5-star Google reviews!
• Take detailed notes and update customer information in our CRM system to ensure all interactions are properly documented and tracked.
• Inform customers about the full range of products and services Clutch offers, helping them understand how they can further protect and enhance their vehicle purchase with protection plans.
• Work closely with other departments to ensure a smooth and seamless experience for every customer, from initial inquiry to final sale.
• Communicate with enthusiasm and passion about what makes Clutch unique, showcasing how we revolutionize the car-buying experience.

What we’re looking for:

• We’re seeking someone who is excited to be part of a fast-paced, high-energy team. If you’re passionate about providing excellent customer service and sharing your enthusiasm for online car buying and selling, we want you to join our team!
• 2-3 years of customer service or sales experience required
• Passion for cars is a plus
• Stoked about disrupting and redefining an age-old industry and a drive to win
• Self-starter attitude
• Attention to detail and a high level of organization
• This role requires on-site work at our Mississauga facility located at 3350 Wolfedale Rd
• Availability to work on weekends (either Saturday or Sunday) is required.

It'd be great if you have:

• A valid OMVIC license is required, or you must be willing to obtain one within the first month of employment, with the costs fully covered by Clutch.

Why you’ll love it at Clutch:

• Autonomy & ownership - create your own path, and own your work
• Competitive compensation - This role offers a base compensation + sales incentive plan!
• Health & dental benefits

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [e-mail].