Triage - Float Support Worker - Gender Requirement (Thurs-Mon Eve)

RainCity Housing; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated Float Support Worker to provide essential support for individuals facing homelessness and mental health challenges. This role emphasizes a strengths-based approach, collaborating with tenants and service coordinators to create and implement personalized service plans. You will be part of a team that values diversity and inclusion, making a tangible impact in the community. Join a mission-driven organization that prioritizes social equity and supports your professional growth while ensuring a safe and supportive work environment.

Benefits

Paid leave for Indigenous Employees

Paid leave for gender-affirming care

Employee Assistance Program

Unlimited Physiotherapy

Dental Care

Vision Care

Long Term Disability

Acupuncture

Chiropractic Services

Group Life Benefit

Qualifications

• Experience in mental health, addictions, and homelessness support.
• Diploma in community social services or equivalent experience.
• Current First Aid and CPR certification required.

Responsibilities

• Provide support for chronically homeless individuals with mental health issues.
• Participate in developing and implementing service plans.
• Advocate for access and rights of clients.

Skills

Mental Health Support

Addiction Counseling

Crisis Intervention

Client-Centered Service Plans

Harm Reduction Strategies

Collaborative Relationship Building

Education

Diploma in Community Social Services

First Aid and CPR Certification

Job description

Job Description

Posted Friday, May 2, 2025 at 7:00 AM | Expires Sunday, June 1, 2025 at 6:59 AM

RainCity Housing operates on the stolen, unceded, ancestral, traditional homelands of the Xʷməθkwəy̓əm, Sḵwx̱wú7mesh, and səl̓ílwətaʔɬ Nations in so-called Vancouver, the q̓íc̓əy ̓, qʼʷa:n̓ƛʼən ̓, kʷikʷəƛ̓əm, qiqéyt, SEMYOME, Stó꞉lō, and sc̓əwaθən məsteyəxʷ Nations in so-called Lower Mainland, and the shíshálh in so-called Sunshine Coast.

About Us – A home for every person

RainCity Housing is an organization that makes a difference in people’s lives. Our mission is to advance social equity by building upon the strengths of our community and of each individual. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities, and make change for people experiencing homelessness, mental health, trauma, and substance use issues.

RainCity Housing has been developing emerging and promising practices for over 40 years in social services and healthcare, providing Housing First, harm reduction, and supports for community members who access our services. To learn more, check out our innovations page. You can visit our Indeed page and click on the “Follow” button to be notified of new job openings: ca.indeed.com/cmp/Raincity-Housing-and-Support-Society/about.

You can also follow us on LinkedIn, Twitter, Instagram, and Facebook.

Benefits:

• 5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year
• 8 weeks of paid leave for gender-affirming care for medical procedures for transgender and gender-diverse employees, cumulative total
• Employee and Family Assistance Program available to ALL employees, including 24-hour helpline, Personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching: https://www.fseap.ca/
• Employer-paid benefits for regular Part-time and Full-time employees:
• Unlimited Physiotherapy and $1,000/year coverage for Massage
• Vision Care, Dental Care, Prescription Drugs, Naturopath, Acupuncture, Chiropract, Group Life Benefit $50,000, Long Term Disability, and Unlimited Out-of-Province and Out-of-Country Emergencies

Position Summary

The Support Worker provides a range of supports for chronically homeless individuals living in the community, many of whom have concurrent mental illness, substance use, and/or physical health issues. Using a strengths-based model, the Support Worker participates with tenants and Service Plan Coordinators in the development and implementation of service plans, including assessment; goal setting, achievement, and review; resource acquisition; and monitoring in the areas of daily living, financial, vocational/educational, social supports, health, harm reduction, culture, recovery, and leisure/recreational supports. The Support Worker works closely and collaboratively with other direct service staff, family, and external service providers, advocating for access and rights as needed. The Support Worker also provides daily supports including medication administration, building security, crisis intervention, health and recreational groups, and general problem solving.

Job Competition # job2025.152
Closing Date: Midnight, May 30, 2025
Job: Float Support Worker, Triage, Permanent, Full-Time, 1 FTE
Salary Range: $31.56 – $33.28 (BCGEU, Grid 34)
Hours: 75 bi-weekly
Schedule: Thursday – Monday, 3:30PM – 11:30PM; includes a 30-minute unpaid meal break.
Work Site: Triage, BC
Start Date: June 10, 2025 or ASAP

A clear British Columbia Vulnerable Sector Criminal Record Check for working with vulnerable adults and/or children is a condition of employment with RainCity Housing. Applicants must be willing and able to receive a clearance under the Criminal Record Review Act.

Standard Medication Training or a commitment to partaking in Standard Medication Training is required.

Gender is a bona fide occupational requirement: men (trans, cis), gender diverse, and Two-Spirit staff only please.

Purpose

The purpose of the float position is to fill shifts efficiently and prevent overtime and staffing shortages.

Procedure

Each Float Support Worker will be assigned to a Home Program. As shift vacancies occur in programs, the Float will be deployed to fill the vacancies. Float staff can be deployed prior to callouts to relief staff, overtime, or in emergencies to prevent staffing shortages. If a vacancy does not occur, the Float staff will work in their home program.

Program Summary

The Triage Centre provides emergency housing and care for people living with mental health, substance use, and other challenges. It has 28 shelter rooms, allowing clients to stay longer than at most shelters, facilitating access to support services based on individual needs. Referrals are accepted from individuals, hospitals, community service providers, health-care practitioners, employment assistance workers, and other shelters.

QUALIFICATIONS

Many forms of education and experience are valued, including volunteering and lived experience of mental illness, addiction, or homelessness. Minimum requirements include:

• A Diploma in community social services.
• Two (2) years of recent, related work experience with emphasis on mental health, addictions, homelessness, and/or social services.
• Or an equivalent combination of education, training, and experience.
• Current First Aid and CPR certification.
• Class 5 Drivers’ License and acceptable driver’s abstract is preferred.

Key Skills and Abilities

• Establish and maintain collaborative relationships.
• Identify and work to increase people’s strengths.
• Work with hope-inducing strategies.
• Informally teach harm reduction and life skills.
• Implement client-centered service plans.
• Respond to problematic behavior considering its context and function.
• Knowledge of the concurrent disorders recovery model.
• Knowledge of mental health diagnoses, medications, and support resources.
• Knowledge of the bio-psychosocial addictions model, stages of change, and harm reduction.
• Knowledge of substance use, physical health, HIV, and Hepatitis C support resources.
• Knowledge of the housing continuum and supported housing systems.
• Understanding oppression and marginalization related to homelessness.

#indcamp

Please submit both a cover letter and resume, explaining your suitability for this position. Only shortlisted candidates will be contacted. You may be asked additional questions during the process.

Diversity

RainCity Housing values diversity and encourages applicants from all backgrounds, especially Indigenous, Black, People of Colour, those with lived experience, and 2SLGBTQ+ individuals.

Inclusion and Safer Space

We are committed to a safe, inclusive workplace, supporting Indigenous cultural needs and Black affinity groups. Candidates may self-identify in their application.

Accessibility

Let us know of any accommodations needed during the application process by emailing [e-mail].

If assistance is needed with submitting your application, contact [e-mail].

Enhance your application with a cover letter explaining your motivation and fit for the role. For additional support, contact PRISM Employment Support Service at https://qmunity.ca/employment/.

RainCity Housing is unionized and committed to dignity, respect, and human rights in the workplace.