Triage - Float Support Worker - Gender Requirement (Sun-Tues Nights)

RainCity Housing; Vancouver; On-site; Part time

Job summary

An established industry player is seeking a compassionate Float Support Worker to provide essential support for individuals facing homelessness and mental health challenges. This role involves developing service plans, administering medication, and offering crisis intervention while collaborating with a dedicated team. With a commitment to social equity and community strength, this organization offers unique benefits, including paid leave for Indigenous employees and comprehensive health coverage. Join a mission-driven team focused on making a meaningful difference in people's lives and fostering a supportive environment for all.

Benefits

Paid Leave for Indigenous Ceremonies

Gender-Affirming Care Leave

Employee Assistance Program

Unlimited Physiotherapy

Vision Care

Dental Care

Prescription Drugs

Long Term Disability

Crisis Intervention Training

Qualifications

• Experience in mental health, addictions, and homelessness support.
• Diploma in community social services required.

Responsibilities

• Provide support for chronically homeless individuals.
• Implement service plans and advocate for clients' rights.

Skills

Mental Health Support

Crisis Intervention

Harm Reduction

Client-Centered Service Plans

Collaborative Relationships

Life Skills Teaching

Education

Diploma in Community Social Services

First Aid and CPR Certification

Job description

Job Description

Posted Friday, May 2, 2025 at 7:00 AM | Expires Sunday, June 1, 2025 at 6:59 AM

RainCity Housing operates on the stolen, unceded, ancestral, traditional homelands of the Xʷməθkwəy̓əm, Sḵwx̱wú7mesh, and səl̓ílwətaʔɬ Nations in so-called Vancouver, the q̓íc̓əy ̓, qʼʷa:n̓ƛʼən ̓, kʷikʷəƛ̓əm, qiqéyt, SEMYOME, Stó꞉lō, and sc̓əwaθən məsteyəxʷ Nations in so-called Lower Mainland, and the shíshálh in so-called Sunshine Coast.

About Us – A home for every person

RainCity Housing is an organization that makes a difference in people’s lives. Our mission is to advance social equity by building upon the strengths of our community and of each individual. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities, and make change for people experiencing homelessness, mental health, trauma, and substance use issues.

RainCity Housing has been developing emerging and promising practices for over 40 years in social services and healthcare, providing Housing First, harm reduction, and supports for community members who access our services. To learn more, check out our innovations page. You can visit our Indeed page and click on the “Follow” button to be notified of new job openings: ca.indeed.com/cmp/Raincity-Housing-and-Support-Society/about.

You can also follow us on LinkedIn, Twitter, Instagram, and Facebook.

Benefits:

• 5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year
• 8 weeks of paid leave for gender-affirming care for medical procedures for transgender and gender-diverse employees, cumulative total
• Employee and Family Assistance Program available to ALL employees, including 24-hour helpline, Personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching: https://www.fseap.ca/
• Employer-paid benefits for regular Part-time and Full-time employees:
• Unlimited Physiotherapy and $1,000/year coverage for Massage
• Vision Care, Dental Care, Prescription Drugs, Naturopath, Acupuncture, Chiropract, Group Life Benefit $50,000, Long Term Disability, and Unlimited Out-of-Province and Out-of-Country Emergencies

Position Summary

The Support Worker provides a range of supports for chronically homeless individuals living in the community, many of whom have concurrent mental illness, substance use, and/or physical health issues. Using a strengths-based model, the Support Worker participates with tenants and Service Plan Coordinators in the development and implementation of service plans, including assessment; goal setting, achievement, and review; resource acquisition; and monitoring in the areas of daily living, financial, vocational/educational, social supports, health, harm reduction, culture, recovery, and leisure/recreational supports. The Support Worker works closely and collaboratively with other direct service staff, family, and external service providers, advocating for access and rights as needed. The Support Worker also provides daily supports including medication administration, building security, crisis intervention, health and recreational groups, and general problem solving.

Job Competition # job2025.153
Closing Date: Midnight, May 30, 2025
Job: Float Support Worker, Triage, Permanent, Part-Time, 0.6 FTE
Salary Range: $31.56 – $33.28 (BCGEU, Grid 34)
Hours: 45 bi-weekly
Schedule: Sunday – Tuesday, 11:30PM – 7:30AM; includes a 30-minute unpaid meal break
Work Site: Triage, BC
Start Date: June 10, 2025 or ASAP

A clear British Columbia Vulnerable Sector Criminal Record Check for working with vulnerable adults and/or children is a condition of employment with RainCity Housing. Applicants must be willing and able to receive a clearance under the Criminal Record Review Act.

Standard Medication Training or a commitment to partake in Standard Medication Training is required.

Gender is a bona fide occupational requirement: men (trans, cis), gender diverse, and Two-Spirit staff only

Please.

In addition, you will be paid a shift premium of $2.50 per hour for the entirety of each night shift worked. “Night shift” means any shift in which the major portion occurs between 12:00am and 8:00am.

Purpose

The purpose of the float position is to fill shifts efficiently and prevent overtime and staffing shortages.

Procedure

Each Float Support Worker will be assigned to a Home Program.

As shift vacancies occur in programs, the Float will be deployed to fill the vacancies.

Float staff can be deployed to fill shifts prior to the shift being called out to relief staff, prior to the shift being offered in overtime, or in emergencies to prevent staffing shortages.

If a vacancy does not happen for a float shift, the Float staff will be assigned to work the shift in their home program.

Program Summary

The Triage Centre provides emergency housing and care for people living with mental health, substance use, and other challenges. There are 28 shelter rooms. Clients are able to stay longer than at most shelters, which gives shelter staff time to help them access appropriate support services based on their individual needs and circumstances. Referrals are accepted from individuals themselves, hospitals, community service providers, healthcare practitioners, employment assistance workers, and other local shelters.

QUALIFICATIONS

Many forms of education and experience are valued, including volunteering, and lived experience of mental illness/addiction/homelessness. Minimum education and experience include:

• A Diploma in community social services.
• Two (2) years of recent, related work experience with an emphasis on mental health, addictions, homelessness, and/or social services.
• Or an equivalent combination of education, training, and experience.
• Current First Aid and CPR certification.
• Class 5 Drivers’ License and acceptable driver’s abstract is preferred.

Key Skills and Abilities

• Establish and maintain collaborative relationships.
• Identify and work to increase people’s strengths.
• Work with people using hope-inducing strategies.
• Informally teach harm reduction, life skills.
• Implement client-centered service plans.
• Respond to problematic behavior using an understanding of the behavior's context and function.
• Knowledge of the integrated concurrent disorders recovery model for working with chronically homeless individuals.
• Knowledge of mental health diagnoses, medications, treatment, and support resources.
• Knowledge of the bio-psychosocial addictions model, including stages of change and harm reduction.
• Knowledge of diagnoses, treatment, and support resources in substance use, physical health, HIV, and Hepatitis C.
• Knowledge of the housing continuum, including supported housing systems and program models for special needs populations.
• Demonstrates understanding of oppression and marginalization related to chronically homeless individuals.

#indcamp

Please submit both a cover letter and resume to apply, describing your suitability for this position. We thank all applicants in advance for their interest. As part of the application process, you may be asked a short set of questions to provide further information about your experience and availability. Only applicants selected for an interview will be contacted.

Diversity

RainCity Housing serves a diverse group of people, and we need a staff group that reflects this diversity. People of diverse backgrounds and cultures are encouraged to apply.

We are particularly seeking applicants who identify as Indigenous, Black, People of Colour, applicants with personal lived experience, and 2SLGBTQ+ individuals.

Inclusion and creating a safer space

We are committed to making our organization a safer place for our staff, with steps to create space for learning and unlearning. Our Indigenous Cultural Services department was created to acknowledge the unique history and service needs of Indigenous staff and tenants, ensuring access to culturally relevant and sensitive care. The Black Affinity Group provides support for Black staff to network, debrief, and heal from harm.

Candidates are encouraged to self-identify in their cover letters as Black, First Nations, Métis, or Inuit.

All employees are expected to develop skills supporting workplace safety, including anti-racism, knowledge of Canada’s colonial history, and commitment to the Truth & Reconciliation Commission’s 94 Calls to Action and BC's Declaration on the Rights of Indigenous Peoples Act. Employees should also demonstrate anti-discrimination skills supporting equity groups including the 2SLGBTQIA+ community, people who use drugs, and those living with mental health issues.

Inclusivity and support for people with differing abilities

We invite you to inform us of any accommodations needed for the interview or application process by contacting [e-mail].

If you experience difficulties submitting your application, email [e-mail] for assistance.

Enhance your application with a cover letter explaining why the work matters to you and how your experiences make you a good fit.

For additional application support, contact PRISM Employment Support Service at https://qmunity.ca/employment/.

RainCity Housing is a unionized workplace committed to dignity, respect, and human rights for all staff and clients.