Triage Coordinator - (213331)

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager, Heart Health, the Triage Coordinator takes a leadership role in developing, implementing, evaluating and coordinating the waitlist management system for the assigned area. The Triage Coordinator plays an integral role in facilitating a patient-specific plan that establishes a streamlined process, timely and appropriate access, and placement to necessary care. The Triage Coordinator provides support and information to patients and families waiting for Cardiac services and works closely with referring Physicians, the British Columbia (BC) Cardiac Registry, PHSA/CSBC, and peer Coordinators in the province to ensure efficient and equitable access to cardiac services.

Qualifications: Education, Training And Experience

A level of education, training and experience equivalent to a Bachelor's degree in a relevant discipline and a minimum of five (5) years' recent cardiac experience in a large, complex health care environment with expertise in clinical assessment and program management.

Experience in the use of a variety of computer applications such as MS Office and Powerchart.

Skills And Abilities

• Ability to communicate effectively both verbally and in writing.
• Comprehensive knowledge of health care delivery systems.
• Demonstrated ability to work independently and in collaboration/consultation with others.
• Demonstrated skills in leadership, communication, mediation, and negotiation.
• Demonstrated skills in the application of communications and computerized technology to address communication needs and information analysis.
• Demonstrated ability to work in a fast-paced environment, under pressure, and maintain priorities.
• Demonstrated ability to think laterally, solve problems, make decisions, and take action in a crisis management environment.
• Demonstrated ability to work diplomatically and persuasively to establish and maintain effective work relationships with internal and external stakeholders.
• Physical ability to perform the duties of the position.