Treatment Intake Coordinator – Business Partnerships (Temporary)

EHN Canada; Nanaimo; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join EHN Canada as a Referral Admissions Specialist, where you will play a vital role in facilitating patient admissions into treatment programs. You'll navigate the admissions process, liaise with referents, and ensure a high level of care and communication for optimal treatment outcomes.

Benefits

Comprehensive benefits package

Yearly allowance for mental health and addiction services

24/7 Employee Assistance Program

Competitive paid time off

Float Days and Recognized Statutory Holidays

Access to in-house fitness facilities or discounted gym memberships

Educational Support Assistance program

Defined Benefit pension plan with employer contribution

Maternity and parental leave top-up

Discounts at Kids & Co. Daycare

Qualifications

• Understanding of Addictions and Mental Health care provision.
• 1-3 years experience in case management, care coordination, or sales.
• Clinical, Sales, and/or Customer Service experience is an asset.

Responsibilities

• Navigate admissions processes for patients from referent sources.
• Manage inquiries from referents and facilitate phone screenings.
• Provide weekly reporting to BD team on confirmed and pipeline admissions.

Skills

Communication

Relationship Building

Interpersonal Skills

Organizational Skills

Education

Bachelor's degree in business, health sciences, health informatics, or related field

Job description

EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.

EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.

Learn more at ehncanada.com

Be part of the work that’s changing lives.

The Referral Admissions Specialist serves as a direct point of contact for EHN Canada’s contractual and strategic partnerships when referring a client, patient, or employee into EHN Canada’s inpatient and outpatient treatment services. The specialist is responsible for efficient placement of clients into EHN’s facilities while ensuring a high level of care and communication is provided to clients, referents, and EHN staff, all with the ultimate goal of ensuring great client experience and optimal treatment outcomes. The role requires being detail oriented and critical thinking to provide exceptional customer service to referents and their clients.

Note that this position is a 15 month Temporary Fulltime position from July 2025 to October 2026.

Responsibilities

• Expert navigation of admissions processes for patients from referent sources
• Reception, ownership and management of inquiries from referents
• Facilitate phone screening assessments with client and all preparatory clinical and administrative tasks related to BD client admission planning, preparation, and onboarding.
• Participation in treatment planning while liaising with referent throughout the process.
• Facilitate phone screening assessments with client and all preparatory clinical and administrative tasks and treatment planning while liaising with referent throughout the process.
• Prepare interdisciplinary team with client profile and communicate treatment plan highlighting referent needs.
• Communicate client information and referent expectations during handover to Medical/Clinical Teams and coordinate with Referent Relations Managers for file management handover.
• Establish communication/reporting requirements for all stakeholders, as applicable.
• Provide weekly reporting to BD team on confirmed and pipeline admissions, barriers to treatment, client treatment concerns and feedback, and insights obtained during referent conversations.
• Proactively solicit permission and provide mailing signup for EHN Webinars, Newsletters and email to facilitate ongoing BD and Marketing efforts.
• Act as a customer service representative to referents for feedback, concerns, complaints and navigate accordingly. Coordinate with Referent Relations team or the team(s) responsible for delivering the treatment experience accordingly to address needs of the referent.
• Accompany BD managers to in-person/virtual presentations and/or strategic meetings, as necessary.
• Identify opportunities for EHN Canada to deepen their relationship with the referent.
  
  

Qualifications

• Bachelor's degree in business, health sciences, health informatics, or related field is an asset.
• Understanding of Addictions and Mental Health care provision an asset
• 1-3 years experience in case management, care coordination, or sales
• Clinical, Sales and/or Customer Service experience is an asset
• Strong communication, relationship building, and interpersonal skills
• Ability to work collaboratively with interdisciplinary teams
• Strong organizational skills and attention to detail
• Knowledge of healthcare or addiction treatment industry preferred
  
  

Employee Benefits And Perks

• Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy)
• 24/7 Employee Assistance Program through GreenShield Health
• Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees
• Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees
• Access to in-house fitness facilities or discounted gym memberships
• Exclusive discounts through Perkopolis on entertainment, insurance, and more
• Opportunities for personal and professional growth through our Education Support Assistance program
• Supportive relocation opportunities due to our nationwide presence
• Defined Benefit pension plan with up to a 4% employer contribution
• Maternity and parental leave top-up
• Discounts available at Kids & Co. Daycare.
  
  

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.