Treatment Coordinator

Canadian Orthodontic Partners; New Brunswick; On-site; CAD 30,000 - 60,000; Full time

Job summary

A dental care provider in Fredericton is seeking a motivated Treatment Coordinator to guide patients through their orthodontic journey. This role blends sales experience with patient care, requiring strong relationship-building skills. Candidates should have proven customer service experience and excellent communication abilities. Competitive hourly wage, benefits, and career growth opportunities are offered.

Benefits

Competitive hourly wage + quarterly bonus

Comprehensive benefits (medical, dental, vision)

Educational reimbursement program

Paid statutory holidays

Guaranteed hours

Real opportunities for career growth

Qualifications

• Proven sales or customer service experience with a strong track record of building trust and closing opportunities.
• Natural relationship-builder with the ability to explain treatment options clearly and supportively.
• Organized and motivated by achieving goals.

Responsibilities

• Welcome new patients and build strong, lasting relationships.
• Present treatment options confidently and clearly.
• Guide patients smoothly from consultation to treatment start.

Skills

Sales experience

Relationship-building skills

Excellent communication skills

Job description

Overview

We’re looking for a motivated and people-focused Treatment Coordinator to join our team at docbraces Fredericton. In this role, you’ll combine your sales experience and relationship-building skills to guide patients through their orthodontic journey from the first consultation to starting treatment. Success in this position is measured by your ability to drive case acceptance and patient conversion through consultative sales and outstanding service.

At docbraces Fredericton, we’re committed to delivering outstanding patient experiences and helping people build confidence, one smile at a time. You’ll be part of a patient-care focused team that values compassion, collaboration, and service excellence.

What We Offer

• Competitive hourly wage + quarterly bonus
• Comprehensive benefits (medical, dental, vision, orthodontic coverage)
• Educational reimbursement program
• Paid statutory holidays and guaranteed hours
• Real opportunities for career growth

What You’ll Do

• Welcome new patients and build strong, lasting relationships
• Present treatment options with confidence and clarity, acting as both an advisor and a sales professional
• Review financials and create payment solutions that fit families’ needs
• Guide patients smoothly from consultation to treatment start, meeting conversion and performance targets
• Collaborate with the Orthodontist and team to ensure exceptional care
• Support marketing and referral initiatives to grow the practice

What We’re Looking For

• Proven sales or customer service experience (retail, hospitality, healthcare, or dental); strong track record of building trust and closing opportunities
• Natural relationship-builder with excellent communication skills
• Ability to explain treatment options in a clear, supportive way that inspires confidence in patients
• Organized, adaptable, and motivated by achieving goals
• Dental / orthodontic experience or Level II Dental Assisting is an asset, but not required

If you’re passionate about helping people feel great about their smile and thrive in a role that blends sales, service, and patient care, we’d love to hear from you!