Treatment Coordinator

Canadian Orthodontic Partners; Fredericton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A dental care organization is seeking a motivated Treatment Coordinator in Fredericton to guide patients through their orthodontic journey. This role combines sales expertise and relationship-building skills to ensure successful patient conversions. The ideal candidate has a strong background in customer service and excellent communication skills. Competitive hourly wage, bonuses, and comprehensive benefits are offered.

Benefits

Competitive hourly wage + quarterly bonus

Comprehensive benefits (medical, dental, vision, orthodontic)

Educational reimbursement program

Paid statutory holidays

Career growth opportunities

Qualifications

• Proven sales or customer service experience in retail, hospitality, healthcare, or dental.
• Strong track record of building trust and closing opportunities.
• Ability to inspire confidence in patients regarding treatment options.
• Organized, adaptable, and goal-oriented.

Responsibilities

• Welcome new patients and build strong, lasting relationships.
• Present treatment options confidently and clearly.
• Review financials and create payment solutions.
• Guide patients from consultation to treatment start.
• Collaborate with the Orthodontist and team for exceptional care.
• Support marketing and referral initiatives.

Skills

Sales experience

Relationship-building

Excellent communication skills

Organizational skills

Job description

Overview

We’re looking for a motivated and people-focused Treatment Coordinator to join our team at docbraces Fredericton. In this role, you’ll combine your sales experience and relationship-building skills to guide patients through their orthodontic journey from the first consultation to starting treatment. Success in this position is measured by your ability to drive case acceptance and patient conversion through consultative sales and outstanding service.

At docbraces Fredericton, we’re committed to delivering outstanding patient experiences and helping people build confidence, one smile at a time. You’ll be part of a patient-care focused team that values compassion, collaboration, and service excellence.

What We Offer

• Competitive hourly wage + quarterly bonus
• Comprehensive benefits (medical, dental, vision, orthodontic coverage)
• Educational reimbursement program
• Paid statutory holidays and guaranteed hours
• Real opportunities for career growth

What You’ll Do

• Welcome new patients and build strong, lasting relationships
• Present treatment options with confidence and clarity, acting as both an advisor and a sales professional
• Review financials and create payment solutions that fit families’ needs
• Guide patients smoothly from consultation to treatment start, meeting conversion and performance targets
• Collaborate with the Orthodontist and team to ensure exceptional care
• Support marketing and referral initiatives to grow the practice

What We’re Looking For

• Proven sales or customer service experience (retail, hospitality, healthcare, or dental); strong track record of building trust and closing opportunities
• Natural relationship-builder with excellent communication skills
• Ability to explain treatment options in a clear, supportive way that inspires confidence in patients
• Organized, adaptable, and motivated by achieving goals
• Dental/orthodontic experience or Level II Dental Assisting is an asset, but not required

If you’re passionate about helping people feel great about their smile and thrive in a role that blends sales, service, and patient care, we’d love to hear from you!