Travel Services Consultant (Hybrid)

Echelon 56; Vaughan; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

Join a leading automobile association as a Travel Consultant, where you'll provide exceptional travel services to clients. This role is perfect for those passionate about travel and customer service, with training provided for new entrants. Enjoy a vibrant workplace culture that values collaboration and innovation, along with competitive benefits and a commitment to employee wellness.

Benefits

Holistic wellness program

Education reimbursement program

Travel incentives

Product and service discounts

Defined contribution plan

Personal spending account

Qualifications

• 2-3 years customer service and sales experience required.
• TICO certification completion or willingness to complete.

Responsibilities

• Provide exceptional worldwide travel services to Members and non-Members.
• Ensure clients' records are maintained and provide regular follow-up.

Skills

Customer Service

Sales

Communication

Organizational Skills

Education

Post-secondary education in Travel and Tourism

Tools

Apollo system

Job description

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As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

What you will do:

As a Travel Consultant, you will be responsible for providing exceptional worldwide travel services to our Members and non-Members. In addition, you will ensure your clients' records and files are consistently up to date and maintained, and provide regular follow-up with clients.

This is a great opportunity for experienced Travel Agents, new grads, or anyone looking to kickstart their career in travel. No previous experience necessary, just a passion for travel, customer service, and sales; we will provide training!

Hiring for our September 2025 Travel Academy training.

Who You Are:

• 2-3 years customer service and sales experience
• Prior Travel Agency experience is an asset, but not required
• TICO certification completion or working towards/willing to complete
• Excellent communication skills both written and oral
• Excellent organizational skills
• Available to work call center hours
• Familiarity with Apollo system is a definite asset
• Post-secondary education in Travel and Tourism, or related field is a strong asset

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Please note: Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.