Travel Services Consultant (Burlington, 12-Month Contract FT)

Echelon 56; Burlington; On-site; CAD 35,000 - 50,000; Full time

Job summary

Echelon 56 is seeking a Travel Consultant to deliver exceptional travel services to members and non-members. This role is ideal for those passionate about travel and customer service, with training provided for new entrants. Join a purpose-driven team committed to innovative service in the travel industry.

Qualifications

• 2-3 years customer service and sales experience.
• TICO certification completion or willingness to complete.
• Excellent communication and organizational skills.

Responsibilities

• Provide exceptional worldwide travel services to clients.
• Maintain and update client records and files.
• Follow up regularly with clients.

Skills

Customer service

Sales

Communication

Organizational skills

Education

Post-secondary education in Travel and Tourism

Tools

Apollo system

Job description

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As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

Join our growing team where everyone belongs!

What you will do:

As a Travel Consultant, you will be responsible for providing exceptional worldwide travel services to our Members and non-Members. In addition, you will ensure your clients records and files are consistently up to date and maintained and provide regular follow up with clients.

This is a great opportunity for experienced Travel Agents, new grads, or anyone looking to kickstart their career in travel. No previous experience necessary, just a passion for travel, customer service and sales, we will provide training!

Hiring for our April 2025 Travel Academy training

Who You Are:

2-3 years customer service and sales experience

Prior Travel Agency experience is an asset, but not required

TICO certification completion or working towards/ willing to complete

Excellent communication skills both written and oral

Excellent organizational skills

Available to work flexible call center hours

Familiarity with Apollo system is a definite asset

Post-secondary education in Travel and Tourism, or related field is a strong asset

Please note: Internal applicants are asked to formally express their interest by applying online no later than 10business days of position being posted.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs