Travel Services Consultant (Barrie)

Echelon 56; Barrie; On-site; CAD 35,000 - 50,000; Full time

Job summary

Join a leading automobile association as a Travel Consultant, providing exceptional travel services to Members and non-Members. This role is perfect for those passionate about travel and customer service, with comprehensive training provided. Enjoy a supportive work environment with a focus on work-life harmony and continuous learning opportunities.

Benefits

Holistic wellness program

Continuous learning and education reimbursement

Travel incentives and product discounts

Benefits and pension

Recognition program

Qualifications

• 2-3 years customer service and sales experience required.
• TICO certification completion or willingness to complete.
• Excellent communication and organizational skills.

Responsibilities

• Provide exceptional worldwide travel services to Members and non-Members.
• Ensure client records and files are consistently maintained.
• Follow up regularly with clients.

Skills

Customer service

Sales

Communication

Organizational skills

Education

Post-secondary education in Travel and Tourism or related field

Tools

Apollo system

Job description

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As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,

Continuous learning through our robust corporate curriculum and education reimbursement program,

Incredible rewards, travel incentives, and product and service discounts,

Benefits, pension, and a best-in-class recognition program.

Join our growing team where everyone belongs!

What you will do:

As a Travel Consultant, you will be responsible for providing exceptional worldwide travel services to our Members and non-Members. In addition, you will ensure your clients records and files are consistently up to date and maintained and provide regular follow up with clients.

This is a great opportunity for experienced Travel Agents, new grads, or anyone looking to kickstart their career in travel. No previous experience necessary, just a passion for travel, customer service and sales, we will provide training!

Hiring for our September 2025 Travel Academy training

Who You Are:

2-3 years customer service and sales experience

Prior Travel Agency experience is an asset, but not required

TICO certification completion or working towards/ willing to complete

Excellent communication skills both written and oral

Excellent organizational skills

Available to work store operation hours

Familiarity with Apollo system is a definite asset

Post-secondary education in Travel and Tourism, or related field is a strong asset

#LI-Onsite

#LI-AF2

Please note: Internal applicants are asked to formally express their interest by applying online no later than 10business days of position being posted.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs