Travel Service Agent

Altis Recruitment; Toronto; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading company in the non-profit sector is seeking a Travel Services Agent to support travel operations. This remote position requires strong organizational skills and adaptability in a dynamic environment. Responsibilities include managing logistics and coordinating with various partners, ensuring compliance, and improving processes. Ideal candidates should possess relevant experience in travel coordination and be proficient in multiple software tools.

Qualifications

• Proficiency in English, French is an asset.
• Experience in travel coordination within service-oriented organizations preferred.
• Comfortable with technology and eager to learn new systems.

Responsibilities

• Manage day-to-day travel operations and logistics.
• Maintain and update travel records and documentation.
• Support compliance with travel policies.

Skills

Organizational Skills

Time Management

Communication Skills

Education

High school diploma or equivalent

Certification in travel or administration

Tools

Excel

Outlook

Word

Sharepoint

Adobe

Job description

We are hiring on behalf of our non-profit client for the role of Travel Services Agent. This position supports the Travel Services Lead in managing travel operations, particularly during large-scale responses. The role requires strong organizational skills, adaptability, and the ability to work effectively in a fast-paced environment.

In order to proceed with this opportunity, there will be 2 tests needed for completion, if shortlisted :

Excel (approx 30 min)

Outlook (approx 30 min)

Details :

• Contract Term : 2 weeks to start with potential extension.
• Location : Remote work; candidates can be based anywhere in Canada.
• Hours : 35-hour work week spread over 5 days across 7 days. Open availability required.
• Shift options (Must be able to work both) : 8 : 00 AM to 4 : 00 PM AND 4 : 00 PM to 12 : 00 AM.

Responsibilities :

• Assist in managing day-to-day travel operations and logistics.
• Lead travel operations in the absence of the Travel Services Lead.
• Maintain and update travel records and documentation.
• Coordinate with internal teams and external partners to ensure effective communication.
• Support compliance with travel policies and contribute to policy development.
• Utilize and manage travel-related technologies and systems.
• Handle email and phone reservations, including gathering data, booking accommodations, and following up on availability.
• Collaborate with hotels to ensure adequate booking arrangements, including extensions or securing new availability as needed.
• Offer ideas for improving departmental procedures.

Qualifications :

• Proficiency in English. French is a strong asset.
• High school diploma or equivalent; a certification in travel or administration is an asset.
• Experience in travel coordination, preferably in a service-oriented or humanitarian / non-profit organization.
• Strong organizational, time-management, and communication skills.
• Ability to work collaboratively and adapt to changing needs.
• Knowledge in Sharepoint and Adobe is an asset.
• Intermediate to Advanced skills in Outlook, Excel and Word.
• Must have an additional monitor & PC / Laptop with Windows 7, 8, or 10 setup
• Comfortable with technology and eager to learn new systems.

Working Conditions :

• Full-time remote position with flexibility for non-standard hours during emergencies.
• Requires a professional remote work setup with high-speed Internet access.

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