Travel Consultant, Vacations

Air Transat; Quebec; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Vacation and leave

Health, dental, and vision insurance

Employee discounts

Retirement savings plan

Job summary

Air Transat is seeking a Travel Consultant to guide clients in planning and booking dream vacations. You will assess needs, recommend destinations, and manage the full travel process from initial inquiry to return.

The role includes business development, active prospecting, and expanding your client base. As part of a busy agency network operating seven days a week, you’ll handle payments, changes, and special requests while maintaining high service standards and client satisfaction.

Qualifications

• Minimum of 5 years of sales experience in a retail environment with targets.
• Mandatory OPC certification.
• Ability to develop strong and authentic business relationships.
• Excellent team spirit and collaboration.
• Excellent communication skills and dynamic attitude.
• Comfortable with social media and ability to quickly learn new software.
• Flexibility to work a variable schedule, including evenings and weekends.

Responsibilities

• Advise clients on travel options offered by partners.
• Develop and maintain a loyal clientele through personalized and professional service.
• Conduct prospecting and create business opportunities to support sales growth.
• Ensure complete management of client files, from booking to finalization of travel.
• Achieve monthly and annual sales and revenue targets.
• Quickly analyze client needs and propose suitable solutions.
• Sell travel packages in all categories, including complex itineraries on Apollo and Sirev.
• Stay on top of market trends, anticipate traveler needs, and adapt to complex situations.

Skills

Retail sales

Targets achievement

Communication skills

Relationship building

Team player

Social media use

Learn new software

Education

OPC certification

Tools

Apollo booking system

Sirev booking system

Job description

Company Description

Be part of the trip!

Our mission is to be the favorite airline of our customers and our team.

Open-mindedness, consideration for others, intelligence at work, and above all, a good dose of fun allow us to accomplish great things every day. Our commitment has earned us the title of world's best leisure airline on multiple occasions, and this is only the beginning.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring work environments.

Job Description

As a Travel Consultant, you will accompany our clients in planning and booking their dream vacations. You will use your expertise to understand their needs and recommend suitable destinations, itineraries, and accommodations. Your role also includes business development, active prospecting, and expanding your clientele.

You will be responsible for all file follow-ups, including payments, changes, special requests, confirmations, and complete client support until their return from travel.

Please note that our agencies are open 7 days a week, including certain evenings.

Main Responsibilities

• Advise clients on travel options offered by our partners.
• Develop and maintain a loyal clientele through personalized and professional service.
• Conduct prospecting and create business opportunities to support sales growth.
• Ensure complete management of client files, from booking to finalization of travel.
• Achieve monthly and annual sales and revenue targets.
• Quickly analyze client needs and propose suitable solutions.
• Sell travel packages in all categories, including complex itineraries on Apollo and Sirev.
• Stay on top of market trends, anticipate traveler needs, and adapt to complex situations.

Qualifications

• Minimum of 5 years of sales experience in a retail environment with targets.
• Mandatory OPC certification.
• Ability to develop strong and authentic business relationships.
• Excellent team spirit and strong ability to collaborate and help each other to achieve common goals.
• Excellent communication skills and dynamic attitude.
• Comfortable with social media and ability to quickly learn new software.
• Flexibility to work a variable schedule, including evenings and weekends.

Additional Information

#LI-RD1

• Competitive salary
• Paid vacation and leave
• Health, dental, and vision insurance
• Employee discounts
• Retirement savings plan

Artificial intelligence tools are used for candidate analysis, whether to sort or pre-select profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

Transat is committed to fostering an inclusive and respectful environment where equity prevails. We strive to bring together a workforce that reflects the diversity of our customers as well as the communities in which we travel. We therefore encourage women, visible minorities, ethnic minorities, Indigenous peoples, and persons with disabilities to apply. Transat will accommodate persons with disabilities throughout the selection and hiring process. If you need accommodation measures, please contact us so that we can work together to properly meet your needs.