Travel Consultant - Onsite

Cloud5 Communications; Saint John; On-site; CAD 24,000 - 34,000; Full time

Job summary

Cloud5 Communications is seeking an onsite Travel Consultant in Saint John, NB to handle inbound calls from Card Members, assist with travel planning, and deliver white-glove service. The role requires exceptional communication, English fluency, and the ability to work nights and weekends in a fast-paced environment.

Responsibilities include researching itineraries, staying current on destinations, and promoting Platinum member benefits while maintaining high service standards.

Qualifications

• Exceptional communication in written and verbal English.
• Experience in Call Centre, Sales, or Tourism/Hospitality is an asset.
• Ability to thrive in a metric-driven environment.

Responsibilities

• Answer inbound phone communications from Card Members and assist with travel plans.
• Book airfare, hotels, and car/limo rentals while promoting Platinum member benefits.
• Research and present travel itineraries when requested.
• Stay up to date with popular travel destinations and events.
• De-escalate Card Members’ stress during travel disruptions and maintain service levels.

Skills

Communication skills

Fluent English

Customer service

Education

High School diploma or equivalent

Job description

Job DetailsJob Location: Saint John, NB E2J 1M5Salary Range: $21.00 - $21.00 Hourly

• Answer inbound communications via phone from Card Members and assist with travel plans(Booking airfare, hotels, car/limo rentals while promoting Platinum member benefits)
• Research and present travel itineraries when requested
• Stay up to date with popular travel destinations/events
• De-escalate a Card Member’s stress when unforeseen travel situations arise
• Maintain service level standards; including follow up timeline while providing white-glove service
• Become a travel expert and know where to look to find the information needed, such as travel guidelines and advisories
• Use standard technology: Soft-phones, e-mail, webcam, and web browsers
• Maintain up-to-date knowledge of client promotions
• Complete all assigned training as necessary

Travel Consultant - Onsite

• Exceptional communication skills both written and verbal
• Must be able to speak and read English fluently
• The flexibility to work shifts, including nights and weekends
• Previous Call Centre, Sales, and/or Tourism/Hospitality experience would be an asset
• Ability to thrive in a competitive, metric driven environment
• Proven ability to provide extraordinary customer service
• Experience servicing customers in travel, hospitality, high-end customer service or sales roles
• Resilient and composed under pressure and constantly evolving circumstances
• A systematic approach to solving complex problems by gathering and capturing the correct details
• Have excellent interpersonal skills and the ability to organize simultaneous tasks
• Excellent organizational, problem solving and decision-making skills
• Ability to work in a fast-paced environment with tight deadlines
• Natural consultative skills, with the ability to offer confident recommendations
• Excellent geography knowledge likely gained by being travel curious or through time spent exploring the world
• Ability to work as a member of a team
• High School diploma or equivalent
• Must consent to and pass a background check
• Must be legally entitled to work in Canada (Canadian citizen, permanent resident, or holder of a valid work permit)

Answer inbound communications via phone from Card Members and assist with travel plans

(Booking airfare, hotels, car/limo rentals while promoting Platinum member benefits)

Research and present travel itineraries when requested

Stay up to date with popular travel destinations/events

De-escalate a Card Member’s stress when unforeseen travel situations arise

Maintain service level standards; including follow up timeline while providing white-glove service

Become a travel expert and know where to look to find the information needed, such as travel guidelines and advisories

Use standard technology: Soft-phones, e-mail, webcam, and web browsers

Maintain up-to-date knowledge of client promotions

Complete all assigned training as necessary