Travel Consultant

eBrandon; Brandon; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Commission incentives

Employee travel perks

Job summary

McPhail Travel in Brandon, Manitoba, is seeking a motivated Travel Consultant to support day-to-day operations and help clients plan memorable travel experiences.

You’ll coordinate bookings, communicate with suppliers, prepare customized proposals, and deliver exceptional service before, during, and after travel. Full-time, Monday–Friday.

Diploma in Tourism or related field; CRS experience; strong communication; detail-oriented; eager to learn.

Qualifications

• Strong communication and interpersonal abilities.
• Excellent organizational, problem-solving, and critical-thinking skills.
• Self-motivated, adaptable, eager to learn and thrive in a fast-paced environment.

Responsibilities

• Consult with clients to understand travel needs and preferences.
• Research, plan, and book domestic and international travel arrangements.
• Prepare customized travel proposals and itineraries.
• Book flights, accommodations, cruises, tours, travel insurance, and related services.
• Build and maintain relationships with clients and travel suppliers.
• Provide exceptional customer service before, during, and after travel.
• Assist with general travel agency administration and daily operations.
• Manage multiple bookings with accuracy and attention to detail.

Skills

Communication skills

Interpersonal skills

Organizational skills

Problem solving

Adaptability

Learning mindset

Education

Diploma in Tourism, Hospitality, Business, or related field

Tools

CRS software

Travel industry software

Job description

McPhail Travel is a well-established, professional travel agency that has been specializing in corporate, leisure, cruise, and group travel since 1984.

We are looking for a motivated and customer-focused Travel Consultant to join our team. In this role, you'll support the day-to-day operations of the agency while helping clients plan memorable travel experiences. Responsibilities include travel coordination, booking management, supplier communication, and preparing customized travel proposals.

If you enjoy building relationships, solving problems, and creating exceptional travel experiences, we'd love to hear from you.

Key Responsibilities

• Consult with clients to understand their travel needs and preferences.


• Research, plan, and book domestic and international travel arrangements.


• Prepare customized travel proposals and itineraries.


• Book flights, accommodations, cruises, tours, travel insurance, and related services.


• Build and maintain strong relationships with clients and travel suppliers.


• Provide exceptional customer service before, during, and after travel.


• Assist with general travel agency administration and daily office operations.


• Manage multiple bookings while maintaining a high level of accuracy and attention to detail.

Qualifications

• Diploma in Tourism, Hospitality, Business, or a related field.


• Previous experience with CRS (Customer Reservation Systems) and travel industry software is considered an asset.


• Strong communication and interpersonal skills.


• Excellent organizational, problem-solving, and critical-thinking abilities.


• Exceptional attention to detail and the ability to manage multiple priorities.


• A positive, proactive, and professional attitude.


• Demonstrated consultative selling skills with a focus on understanding client needs.


• Self-motivated, adaptable, and eager to learn.


• Ability to thrive in a dynamic, fast-paced environment.

Why Join McPhail Travel?

• Work alongside an experienced and supportive team.


• Opportunities for professional development and industry travel.


• Competitive salary with commission incentives and employee travel perks.


• Primarily a Monday to Friday schedule with occasional evening events throughout the year, such as travel expos and supplier presentations.


• Full-time position (35 hours per week).

Expires in 28 days (Friday, September 25)