Travel Concierge & Reception Coordinator

Socket.dev; Toronto; On-site; CAD 40,000 - 45,000; Full time

Benefits offered by this job

RRSP matching

Medical, dental and vision coverage

Paid personal days

Birthday off each year

Job summary

Goway Travel in Toronto is seeking a Travel Concierge & Reception Coordinator to be the friendly, organized first point of contact for clients, travel agents, suppliers and visitors. This full-time, in-office role requires a polished demeanor and strong coordination skills.

You will manage calls, welcome guests, support meeting logistics, handle couriers and maintain a professional reception area while delivering exceptional client experiences daily.

Qualifications

• Excellent telephone and client experience etiquette.
• Strong verbal and written communication skills.
• Professional, polished and welcoming manner.
• Excellent organization and attention to detail.
• Strong listening and problem-solving skills.

Responsibilities

• Answer incoming calls and direct clients, travel agents and suppliers to the appropriate person or department.
• Welcome visitors and manage entry into the office.
• Escort guests to meeting rooms and ensure rooms are prepared when required.
• Update welcome boards for special visitors and events.
• Coordinate incoming and outgoing couriers, mail and deliveries.
• Maintain a professional, organized and welcoming reception area.
• Provide an exceptional client experience during every interaction.

Skills

Excellent telephone etiquette

Strong verbal & written communication

Professional welcoming manner

Excellent organization

Microsoft Office proficiency

Independent, reliable worker

Tools

Microsoft Office

Job description

Travel Concierge & Reception Coordinator

Job Type: Full Time
Location: Toronto | Monday–Friday | 9:00 AM–5:00 PM | 100% In-Office
Reporting to: V.P. Customer Experience
Salary: $40,000 - $45,000 CAD
Role Type: Replacement

Job purpose:
We are looking for a professional, friendly and highly organized Travel Concierge & Reception Coordinator to be the first point of contact for our clients, Travel Agents, suppliers and visitors.

This is a fully in-office role with no work-from-home option.

What will be your key responsibilities?

1. Answer incoming calls and direct clients, Travel Agents and suppliers to the appropriate person or department.
2. Welcome visitors and manage entry into the office.
3. Escort guests to meeting rooms and ensure rooms are prepared when required.
4. Update welcome boards for special visitors and events.
5. Coordinate incoming and outgoing couriers, mail and deliveries.
6. Maintain a professional, organized and welcoming reception area.
7. Provide an exceptional Client Experience during every interaction.

What are we looking for?

• Excellent telephone and Client Experience etiquette.
• Strong verbal and written communication skills.
• Professional, polished and welcoming manner.
• Excellent organization and attention to detail.
• Strong listening and problem-solving skills.
• Ability to remain calm and professional with challenging callers.
• Ability to multitask and prioritize.
• Comfortable using Microsoft Office and learning new systems.
• Reliable, punctual and comfortable working independently.

What can you expect from Goway?

Imagine working for a company where your career feels like an adventure. At Goway, you’ll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
• Our commitment to professional growth means you’ll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA, so you’ll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you’ll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant’s interest. Please be advised that only those selected for an interview will be contacted.

About Goway

Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We’re united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at goway.com.