Groups Specialist

Socket.dev; Toronto; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Paid personal days

Birthday off

Professional training

Generous vacation

Travel discounts

Job summary

Goway Travel Ltd in Canada is seeking a Groups Specialist to advise and craft tailored group travel experiences. Hybrid role based in Toronto/Vancouver or remote within distance limits, reporting to the Groups Sales & Reservations Manager.

You will convert enquiries into bookings, manage proposals through travel, and engage with agents and leaders to grow group size while delivering personalized itineraries and exceptional service.

Qualifications

• Sales experience in travel or related field.
• Customer-service mindset with excellent communication.
• Organized and able to multi-task in a fast-paced environment.
• Willingness to learn and adapt to destinations and products.
• Experience with airline or travel reservations systems (GDS).

Responsibilities

• Convert enquiries into group bookings through effective qualification and follow-up.
• Process bookings with attention to detail from proposal to travel.
• Communicate products and service through email, phone, chat and video calls.
• Engage with travel agents and group leaders to grow participation and provide sales support.
• Present customized group itineraries highlighting value and experiences.
• Build long-lasting relationships for referrals and repeat business.
• Leverage travel experience to tailor itineraries based on regions represented.

Skills

Sales experience

Customer service

Communication

Time management

Travel industry knowledge

GDS experience

Tools

Amadeus

GDS systems

Job description

Groups Specialist (Europe, South Pacific, Asia, Latin American or North American Specialists)

Job Type: Full time Permanent

Location: Hybrid - Toronto / Vancouver or remote if not within commuting distance of offices

Reporting to: Groups Sales & Reservations Manager

Job purpose

Our Groups Specialists channel their love of travel to advise and create customized travel experiences for all types of group travel. You will be joining a dedicated team of passionate travellers and sales experts.

What will be your key responsibilities?

• Draw on your proven sales performance to convert enquiries into unique group bookings, utilizing effective qualifying, follow up, and quote management processes.
• Ensure all bookings are processed with careful attention to detail, maintaining administrative tasks and all aspect of the proposal & quoting process through to travel.
• Communicate our products and dedication to service through email, telephone, online chat and video calls
• Proactively engage with travel agents and group leaders to monitor group growth, identify opportunities to increase participation, and provide sales support and strategies to help achieve the desired group size.
• Confidently present customized group itineraries to travel agents, group leaders, and prospective travellers, highlighting the unique experiences and value of each journey
• Develop long-lasting connections with your customers, creating referrals and repeat business.
• You will channel your immense love of travel and your personal experiences abroad to advise and create customized travel itineraries. Your carefully planned itineraries will include anything from a trip to the Australian outback, golf games on the link course in Victoria, a circumnavigation cruise of Iceland, a “foodie” tour in Italy or maybe a religious pilgrimage to Portugal all dependent on which region you represent
• Demonstrate and uphold Goway’s GLOBAL values in every customer interaction, team collaboration, and aspect of your daily work.

What are we looking for?

• Sales Experience. You have demonstrated experience working in a sales environment and have knowledge of the travel industry. You know how to anticipate desires and close sales.
• A Drive for Success. You have the attitude and tools necessary to accomplish tasks proactively and are motivated by goals and sales targets. You work well in a fast-paced environment.
• Excellent Customer Service & Communication. You are adept at tailoring products to people’s specific needs and you understand that the relationship with the customer is paramount.
• You are organized, have excellent time management skills, and are able to multi-task and move through different areas of your job—including handling new enquiries, follow ups, and processing documentation.
• An Appetite for Knowledge. You are always hungry to learn more about the job and destinations you sell.
• A Technical Mind & GDS Experience. You work efficiently. You have Airline knowledge (preferable Amadeus) as well as an understanding of reservations systems.
• A Team Player. You understand that success is sweeter when it’s achieved alongside passionate individuals who share your values.

What can you expect from Goway?

Imagine working for a company where your career feels like an adventure. At Goway, you’ll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Our commitment to professional growth means you’ll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• You’ll enjoy generous paid time off, including [three] weeks of vacation, [six] personal days, and a dedicated day off to celebrate your birthday.
• Travel is in our DNA, so you’ll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you’ll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant’s interest. Please be advised that only those selected for an interview will be contacted.

Additional Notes

Goway Travel Ltd will retain applications, notifications, and records related to this posting for three years, reflecting our commitment to fair and equitable hiring practices.

About Goway

Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 800 talented employees designs travel experiences in more than 115 countries across all seven continents. We’re united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at goway.com.