Travel Concierge

International SOS; Canada; Remote; CAD 23,000 - 32,000; Full time

Benefits offered by this job

RRSP matching program

Paid training

Paid vacation and personal time

Job summary

Aspire Lifestyles is seeking a Travel Concierge to support premium clients from a remote home office in Ontario. The role requires GDS experience, Sabre proficiency, and a passion for delivering flawless travel arrangements.

You will research, book, modify itineraries, handle disruptions, and assist travelers via phone, email and chat, with overnight weekend shifts and a starting pay of $20 per hour plus performance incentives.

Qualifications

• Minimum 2 years of travel industry experience.
• GDS system experience required, Sabre strongly preferred.
• Experience with airlines, travel agencies, corporate travel or travel reservations.
• Excellent communication and customer service skills.
• Strong problem-solving abilities in a fast-paced environment.

Responsibilities

• Assist customers with domestic and international travel requests.
• Research, book, modify and manage travel arrangements.
• Utilize Sabre and other GDS tools to support customer needs.
• Resolve travel-related issues quickly and professionally.
• Support customers via phone, email and chat interactions.
• Document customer interactions accurately.
• Deliver exceptional service while meeting quality and productivity standards.

Job description

Travel Concierge (GDS Experience Required)

Position Title: Travel Advisor
Location: Remote – MUST be located in Ontario, Canada
Start Date: October 2026
Position Type: Permanent, Full-Time Overnight Schedule. Must be available to work on weekends.
Pay Range: Starting from $20.00 per hour + Performance Incentives

Overview:

At Aspire Lifestyles, we help customers with everything from itinerary changes and travel disruptions to complex international travel arrangements. We're looking for experienced Travel Professionals who enjoy solving problems, delivering exceptional customer experiences, and working with premium clientele.

Every day is different.
You'll help travelers navigate flight changes, resolve travel disruptions, answer loyalty program questions, coordinate travel solutions, and deliver personalized service to customers who expect a premium experience.
If you enjoy thinking on your feet, solving problems, and using your travel expertise to genuinely help people, we want you to join our team!

This is not a sales position.

This is a newly created permanent position.

Whether you've worked in airline operations, corporate travel, travel reservations, or customer travel support, your experience can make a real impact here.

Why Travel Professionals Choose Aspire:

• Fully remote position within Ontario
• Starting from $20.00/hour, with opportunities for performance incentives
• Annual performance and compensation reviews
• RRSP matching program
• Paid training
• Paid vacation and personal time
• Work with premium global brands and travelers
• No outbound sales or commission pressure
• Potential opportunity for compressed work weeks (4 x 10-hour shifts based on operational requirements)
• Supportive team culture and leadership

Key Responsibilities:

• Assist customers with domestic and international travel requests
• Research, book, modify and manage travel arrangements
• Utilize Sabre and other GDS tools to support customer needs
• Resolve travel-related issues quickly and professionally
• Support customers through phone, email and chat interactions
• Document customer interactions accurately
• Deliver exceptional service while meeting quality and productivity standards

Qualifications Required:

• Minimum 2 years of travel industry experience
• Experience using a Global Distribution System (GDS) is required
• Sabre experience strongly preferred
• Experience supporting airlines, travel agencies, corporate travel or travel reservations
• Excellent communication and customer service skills
• Strong problem-solving abilities
• Ability to thrive in a fast-paced environment

Nice to Haves:

• Loyalty or concierge experience
• Premium hospitality experience
• International travel knowledge
• Additional language skills

Language Assets:

• French
• Mandarin
• Cantonese

Work Requirements:

• Must reside in Ontario
• Must be available for permanent overnight shifts
• Must be available weekends and statutory holidays
• Dedicated home office space
• Reliable hardwired high-speed internet
• Ability to successfully complete a background check
• High School Diploma or equivalent

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.