Trauma-Informed Intake & Client Support Specialist

Ontario Association of Interval & Transition Houses; Toronto; On-site; CAD 48,000 - 59,000; Full time

Benefits offered by this job

Benefits package

Job summary

Barbra Schlifer Commemorative Clinic is seeking an Assessment & Client Support Worker on a 1-year full-time contract to support the Central Intake Team. You will perform intakes, assess risk, and arrange relevant referrals while maintaining confidential client records.

The role requires a post-secondary degree in law, social work or counselling, at least two years' experience with survivors of gender-based violence, and strong trauma-informed, anti-oppression practice.

Qualifications

• Post-secondary degree or diploma in law, social work or counselling or equivalent education
• Minimum 2 years full-time experience working with women survivors of gender-based violence
• Knowledge of Ontario Family Law, Criminal, Immigration and Refugee and Child Welfare processes
• Trauma-informed feminist anti-oppression approach to supporting survivors
• Excellent case note documentation and administrative skills
• Ability to work under stress and manage competing priorities

Responsibilities

• Perform intake processes with efficiency and accuracy
• Assess safety and risk, initiate high-risk protocols
• Provide information and referrals for legal, counselling and housing needs
• Coordinate appointments with lawyers, counselors and housing staff
• Communicate with police and Victim Witness Assistance program when needed
• Maintain up-to-date client records in EMHWare and book interpreters

Skills

Interpersonal skills

Communication

De-escalation

Risk assessment

Time management

Confidentiality

Multitasking

Education

Post-secondary degree or diploma in law/social work/counselling

Tools

EMHWare

Job description

Barbra Schlifer Commemorative Clinic is seeking an Assessment & Client Support Worker on a 1-year full-time contract to support the Central Intake Team. You will perform intakes, assess risk, and arrange relevant referrals while maintaining confidential client records.

The role requires a post-secondary degree in law, social work or counselling, at least two years' experience with survivors of gender-based violence, and strong trauma-informed, anti-oppression practice.