Trauma-Informed DV Intake & Engagement Specialist

YWCA Calgary; Calgary; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Employee assistance plan

Paid time off

Job summary

YWCA Calgary is seeking an Intake & Engagement Worker as part of the Safer Pathways Initiative with Calgary Police Services and FearIsNotLove. You will respond to referrals, engage participants affected by domestic violence, and provide trauma-informed support, safety planning, crisis intervention, and case management to connect people with needed services.

Based primarily at CPS Headquarters with travel across Calgary, this full-time role requires strong collaboration, assessment, advocacy, and

Qualifications

• Bachelor’s degree in social work, psychology, criminology, or a related human services field.
• Minimum three (3) years of experience working in family violence.
• Minimum two (2) years of experience providing outreach, case management, or community-based support services.

Responsibilities

• Respond to referrals through Safer Pathways and engage participants promptly.
• Complete intake, screening and assessment using a trauma-informed approach.
• Develop service plans reflecting participant strengths, needs, goals, and safety concerns.
• Provide crisis intervention, emotional support, safety planning and stabilization.
• Support participants in identifying safe options and implementing safety strategies.
• Utilize de-escalation techniques in crisis situations and distress.
• Maintain supportive relationships to promote trust and engagement.
• Collaborate with the Outreach Coordinator on referrals and file assignment.
• Provide individualized case management for those impacted by domestic violence.
• Navigate social services, legal, housing, financial, health, and child-serving systems.
• Support participants in achieving safety, stability, and well-being.
• Conduct community outreach and meetings for accessibility and safety.
• Provide court accompaniment and advocacy as appropriate.
• Collaborate with participants to address barriers to services.
• Maintain confidential documentation of interactions, assessments, referrals, and outcomes.
• Participate in supervision and team meetings.

Skills

Crisis engagement

Trauma-informed care

Case management

Community outreach

Resource navigation

Communication

Collaboration

Education

Bachelor's degree in social work or related field

Tools

First Aid/CPR

Naloxone

ASIST

NVCI

Brain Story

Driver's license

Job description

YWCA Calgary is seeking an Intake & Engagement Worker as part of the Safer Pathways Initiative with Calgary Police Services and FearIsNotLove. You will respond to referrals, engage participants affected by domestic violence, and provide trauma-informed support, safety planning, crisis intervention, and case management to connect people with needed services.

Based primarily at CPS Headquarters with travel across Calgary, this full-time role requires strong collaboration, assessment, advocacy, and