Transportation Supervisor

Kelly Services (Canada), Ltd.; Burlington; On-site; CAD 70,000 - 85,000; Full time

Job summary

Kelly Services (Canada), Ltd. in Burlington, ON, is seeking a Transportation Supervisor to oversee day-to-day transportation operations, safety, efficiency, and strategic initiatives.

The role leads dispatch, route optimization, budget adherence, driver coaching, and cross-functional collaboration with operations, finance, and sales to deliver reliable, cost-efficient service. This permanent position requires strong leadership, analytical thinking, and a customer-first mindset, with the ability

Qualifications

• High School Diploma required.
• Diploma in logistics would be an asset.
• Experience with Transportation Management Systems is an asset.
• Transportation/fleet management experience is an asset.
• Strong written and verbal communication skills.
• Analytical mindset and problem solving.
• Ability to work in a fast-paced, multi-tasking environment.
• Diversity and inclusion in the workplace.
• Monday to Friday, 8:00 a.m. - 5:00 p.m.
• Salary range: $70,000 - $85,000 with benefits after a 3-month probation.

Responsibilities

• Direct dispatching, routing, and tracking transportation vehicles and customer orders.
• Develop driver schedules/routes to maximize profits and oversee route planning.
• Plan, organize, and manage the work of subordinate staff/shipments.
• Resolve or elevate issues affecting productivity for flow.
• Oversee cost control; align spending with budgets and capture data for cost savings.
• Review driver's timecards in ADP payroll software.
• Evaluate vehicles/equipment for purchase considering fuel economy and cost/impact.
• Champion a customer-first approach; verify and resolve customer complaints.
• Ensure timely customer solutions and minimize wait times.
• Communicate with Branch Managers and executives on status and issues.
• Open communication with the warehouse team; serve as contact for territories.
• Oversee vehicle management, maintenance records, safety, and costs.
• Oversee vehicle leases, purchases, and sales.
• Ministry of Transportation compliance for delivery vehicles.
• Oversee cross-border duties and brokerage.
• Ensure driver abstracts are current and monitor risks.
• Use data analytics for continuous improvement and cost reduction.
• Engage with internal stakeholders in operations, marketing, finance, and sales.
• Responsible for outbound delivery strategy.
• Conduct performance reviews and staff development.
• Assist in recruitment of quality drivers.
• Capture data on driver behavior and vehicle use for safety and longevity.
• Ensure annual performance goals are met, including on-time deliveries.
• Negotiate or monitor contracts with suppliers.
• Responsible for the back lot at the DC.
• Attend Joint Health and Safety Committee meetings and promote safety.
• Other duties as assigned by Director of Operations and executives.
• Adhere to and enforce company policies; implement policy changes.

Skills

Leadership

Analytical mindset

Communication skills

Problem solving

Education

High School Diploma

Diploma in logistics

Tools

ADP payroll software

Transportation Management Systems

Job description

Kelly's customer, a Canadian company, located in Burlington, ON, is looking for a Transportation Supervisor to join their team on a permanent basis. The Transportation Supervisor is responsible for the day-to-day operations, safety/compliance, efficiency, profit/loss, and strategy of the transportation department. The Transportation Supervisor will achieve/surpass outlined business goals, champion a 'customer first' approach, create a continuous improvement environment and effectively lead, motivate, and develop all employees in their department.

Responsibilities

• Direct activities related to dispatching, routing, and tracking transportation vehicles and customer orders.
• Developing efficient drivers schedules/routes to maximize profits, provide oversight to route planning.
• Plan, organize and manage eth work of subordinate staff/shipments.
• Resolve or elevate any issues that affect productivity for flow.
• Oversee cost control; control spending so it is consistent with approved budgets, capture and present data for continual cost controls and areas of savings.
• Review and approve driver's timecards in ADP payroll software.
• Evaluate transportation vehicles or auxiliary equipment for purchase by considering factors such as fuel economy; identify/select transportation and communication systems technologies to reduce costs or environment impacts.
• Champion a 'customer first' approach; verify and resolve customer complaints.
• Ensure short and long-term customer solutions are determined, vetted, and successfully executed in a timely manner. Also ensure that customer wait times are minimized and that commitments to customers are met.
• Create and maintain open lines of communication with all Branch Managers and executive by keeping them informed of the status and/or issues as required.
• Open and honest communication with team members; also involves working closely with the warehouse team. Serve as contact person for all workers within assigned territories.
• Oversee vehicle management: oversee regular maintenance for vehicles including detailed records of vehicle servicing and inspection, overall safety for vehicles, ensuring fleet is fully operational and cost compliant.
• Oversee vehicle leases, purchases, and sales.
• Ministry of Transportation compliance including registering and licensing all vehicles, and all other related laws and regulations for delivery vehicles.
• Oversee duty and brokerage for cross-border deliveries.
• Ensure driver abstracts are current and identify risks with demerit points and or offences.
• Use Analytics and data to make recommendations on continuous improvement initiatives to improve business operational efficiency; finding ways to cut costs and maximize profit.
• Engage with and influence multiple key internal stakeholders: Internal Managers in operations, marketing, finance, and sales.
• Responsibility for department’s outbound delivery strategy.
• Conduct performance reviews for team members; coach and develop staff; conduct employee training sessions.
• Assist in the recruitment of quality drivers.
• Capture data to monitor and ensure proper Driver behaviour and vehicle use and ensuring a high level of customer satisfaction and equipment longevity
• Ensure annual performance goals are met or exceeded, including on-time deliveries.
• Negotiate, authorize, or monitor fulfillment of contracts with equipment or materials suppliers.
• Responsible for the back lot at the DC.
• Regularly attend Joint Health and Safety Committee meetings; promote safe work activities.
• Performance of other duties from time to time as specified by the Director of Operations and executive.
• Adheres to and enforces Gerrie policies and procedures; implement schedule and policy changes; work with other managers and staff members to formulate and implement policy changes

LEADERSHIP

• Provides leadership to representatives and provides coaching on improved and effective sales techniques in order to provide the best customer service possible.
• Represent the company values and lead by example.
• Provide in person day-to-day leadership for your team.
• Mentor and coach employees to do their best work.
• Create a positive inclusive culture that motivates employees to meet their goals.
• Collaborate with Human Resources to interview, hire, train, motivate, reward, discipline, address complaints and resolve employee problems.
• Ensure onboarding programs are effectively completed in required time by all employees newly hired or transitioning into a new role.
• Responsible for employee learning and development providing comprehensive job training, tools, and knowledge to serve our customers, achieve goals and meet company objectives. This includes the required 40 hours per employee training requirements are met.
• Conduct the annual performance evaluation process with each employee and identify training and career path progression in conjunction with Human Resources.
• Ensure good cooperation with and between departments.
• Responsible for employee’s time and attendance, ensuring time is reviewed and approved in accordance with required timelines.
• Determines staffing requirements suitable for properly implementing the plan, including all types of personnel required. Appropriate allocation of sales territories (including branches) to automation group account managers most qualified to implement the program. Monitor the managing of the important accounts. Coordinates staff training.
• Ensure employees understand and adhere to ISO policies and procedures.

Requirements

• High School Diploma
• Diploma in logistics would be an asset.
• Previous experience with Transportation Management Systems is an asset.
• Previous transportation/ fleet management experience is an asset.
• Good written and verbal communication skills
• Strong leadership qualities
• Analytical mindset and ability to solve problems.
• Able to work in a fast-paced multi-tasking environment.
• Work in a diverse and inclusive workplace.
• Monday to Friday, 8:00 a.m. - 5:00 p.m.
• Salary range: $70,000 - $85,000 with benefits after a 3-month probationary period.
• Join a dynamic team that will provide training and support as you grow in the role and with the company.

Why Kelly®

As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what's going on in the evolving world of work - just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary and non-traditional workstyles because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer, committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process, as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.