Transportation Specialist Lead

Access Information Management; Toronto; On-site; CAD 34,000 - 37,000; Full time

Benefits offered by this job

Health benefits including Medical

Dental

Vision

Life Insurance

Paid time off

Retirement plan with company match

Uniforms and safety equipment

Paid training and development

Job summary

Access Information Management in Toronto, Ontario, is seeking a Transportation Specialist Lead to oversee the daily workload of Transportation Specialists, providing hands-on direction and ensuring on-time performance.

You will assign tasks, promote safety, manage routes, train team members, and ensure compliance with SOPs, OSHA standards, and client SLAs. This role offers competitive hourly pay and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent.
• 3 years past work experience in a service industry and/or a team-focused environment preferred.
• Prior experience leading service-oriented teams required.
• Must be able to drive various vehicles within their driving class.

Responsibilities

• Prepare and control daily routines and assignments to optimize vehicle and resource use while meeting SOP standards and SLAs.
• Assign tasks and manage Transportation Specialists to meet SOP standards and client SLAs.
• Promote and enforce safety and security policies; ensure OSHA compliance and report accidents promptly.
• Ensure vehicles and client records are secure and protected at all times.
• Maintain on-time performance for transportation-related activities including deliveries, pickups, and shred service.

Skills

Team leadership

Customer service

Scheduling

Safety compliance

Communication

Education

High school diploma

Job description

Job Description

We Are Access

Access is the largest privately-held records and information management (RIM) services provider worldwide, with operations across the United States, Canada, Central and South America. Access helps companies manage and activate their critical business information to make them more efficient and more compliant through offsite storage and information governance services, scanning and digital transformation solutions, document management software including CartaHR, and secure destruction services. Visit https://www.accesscorp.com/for more details.

We are Access! We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service.

Job Summary

The Transportation Specialist Lead oversees the day-to-day workload of Transportation Specialists, through hands-on direction.

Primary Functions

• Prepare and control the daily routine and assignments that optimize the use of vehicles and resources, and team member hours, while meeting Access SOP standards and Client Service Level Agreements.
• Assign tasks and manage Transportation Specialists (TS) team members according to daily workload and time worked, to meet Access SOP standards, operational standards, and Client Service Level Agreements.
• Promote and enforce safety and security policies and practices. Ensure compliance with appropriate OSHA safety regulations and report any accidents and injuries promptly.
• Make sure that the vehicles and client records are secure and protected at all times.
• Make sure that all safety, security and compliance equipment and systems on board the vehicles are available, operational and being used by the TS in their proper, intended manner.
• Maintain on-time performance for all transportation-related activities including deliveries, pickups, and shred service. Notify Client Care of all transportation related service issues within the day.
• Evaluate routes and TS performance by performing ride-along evaluations as required by SOP and operational requirements.
• Edit un-reconciled Communication Sessions each day and delete them upon completion.
• Help train team members on systems, scanners, workflows and vehicle operation procedures and provide feedback on team member performance, as needed.
• Comply with all SOP, HR and Company policies and guidelines.
• Communicate regularly with direct supervisor to notify them of any potential issues, personnel or otherwise, including but not limited to those relating to your job, or those relating to the client.
• Participate in all Work Order closures.

Secondary Functions

• Participate in all meetings and training courses as directed.
• Travel between facilities when necessary.
• Collaborate with team members.
• Communicate and respond to Client Care through Sales Force.

Other Responsibilities

• Comply with all company policies and procedures.
• Other duties as assigned by Supervisor.
• Will cover routes/rushes as required.

Education and Years of Experience

• High school diploma or equivalent.
• 3 years past work experience in a service industry and/or a team-focused environment preferred.
• Prior experience leading service-oriented teams required.
• Must be able to drive various vehicles within their driving class.

Certifications, Licenses, Credentials

• Valid driver’s license (clean of violations)

Knowledge, Skills and Abilities

• Strong communication and presentation skills.
• Must possess basic computer skills.
• Must have basic supervisory skills.
• Ability to complete paperwork accurately and completely understand the importance of detail and accuracy.
• Ability to work collaboratively in a team environment.
• Ability to adhere to and enforce all security procedures.
• Must have the ability to guide and educate team members on daily activities.

Physical Requirements (lifting, etc.)

• Routine lifting of 20-50 pounds
• Routine scanning of materials.
• Overhead reaching.
• Routine bending and stretching.
• Routine pushing and pulling boxes and pallet jacks.
• Must be able to climb stairs and use tools to maneuver materials.
• Competitive hourly salary: $25-$27 per hour based on experience and skills
• Comprehensive health benefits including Medical, Dental, Vision, and Life Insurance
• Paid time off package including vacation, sick days, and personal days
• Retirement savings plan with company match to support your long-term financial goals
• Company-provided uniforms and required safety equipment
• Paid training and development opportunities to support career growth and advancement

All qualified applicants will receive consideration for employment. EEO/AA/Minorities/Females/Disabled/Vets

** As part of the recruitment process, candidates who advance to the next step will be asked to complete a background check.

Pay Range

$25-$27

All qualified applicants will receive consideration for employment. EEO/AA/Minorities/Females/Disabled/Vet

If you have any issues with the application process, please contact [e-mail].