Transportation Specialist

Canadian Cancer Society; Hamilton; Hybrid; CAD 28,000 - 34,000; Part time

Benefits offered by this job

Health insurance

Paid parental leave

Family sick time

Job summary

The Canadian Cancer Society is hiring a Transportation Specialist to support the Wheels of Hope program across Ontario. The role emphasizes fleet maintenance, coordination with van captains, and vendor management in a hybrid work setting.

The ideal candidate has a strong background in fleet operations, excellent customer service, and bilingual communication skills in French/English. This position offers meaningful work helping people access cancer care.

Qualifications

• Post-secondary education and a minimum of 2 years of related experience in a client-focused environment.
• Extensive background in fleet support, communications, community services, client support and volunteer relationships is an asset.
• Proficient in database applications.
• Advanced geographic knowledge.
• Knowledge of regional hospital systems is an asset.

Responsibilities

• Provide operational support for maintaining fleet vehicles.
• Ensure fleet vehicles are maintained, serviced, stocked and meet safety standards.
• Provide support and facilitate new vehicle purchases as required.
• Maintain fleet database.
• Maintain roadside assistance and fuel card programs.
• Be the first point of contact for fleet incidents.
• Track vehicle mileage on a monthly basis.
• Create new processes and documentation as needed.
• Maintain fleet email and shared folders.

Skills

Fleet management

Customer service

Active listening

Bilingual English/French

Geographic knowledge

Education

Post-secondary education

Tools

Database software

Fleet management software

Job description

Job Title: Transportation Specialist (Part-time, Permanent)

Vacancies: This posting is for (1) current vacancy

Location: Toronto, ON | Hamilton, ON (Detailed office location information can be found by visiting this link: https://cancer.ca/en/contact-us)

Work Model: Hybrid Work Model

Salary Band: 4 ($31,200 CAD) (This is a permanent Part-time position, 4 hrs a day)

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

The Canadian Cancer Society works tirelessly to save lives, improve lives and drive collective action against cancer. Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a society to take on cancer – and the Canadian Cancer Society is leading the way.

MAKING AN IMPACT

The Canadian Cancer Society Wheels of Hope Transportation programs provide travel support to those across the country who require help reaching their cancer-related appointments.

The Transportation Specialist will bring expertise in working with a diverse population from a contact center environment. While ensuring compliance with established program processes, the Transportation Specialist will support the Wheels of Hope Transportation Program to deliver exceptional customer service to both internal and external stakeholders. This position will work as part of a team supporting staff and volunteers based in multiple locations across the country and will have the primary responsibility of maintaining the fleet of vehicles across the country.

What You’ll Be Doing

• Provide Operational Support for Maintaining Fleet Vehicles
• Ensure fleet vehicles are maintained, serviced, stocked and meet safety standards
• Provide support and facilitate new vehicle purchases as required
• Maintain fleet database
• Maintain roadside assistance and fuel card programs
• Be the first point of contact for fleet incidents
• Liaison with van captains for fleet services/incidents and issues
• Track vehicle milage on a monthly basis
• Provide Support for Fleet Processes
• Ensure all fleet processes are up to date
• Create new processes and documentation as needed
• Maintain, triage and sustained organization of fleet email
• Maintain fleet shared folders
• Maintain/Update fleet binders
• Support Wheels of Hope Day
• Provides Support Through Work with Outside Vendors
• Work with fleet vendors to set up accounts, book appointments and process invoices
• Ensure fleet branding is up to date
• Facilitate Fleet Insurance Annually
• Be the contact point for all external vendors
• Other
• Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.
• Other duties as assigned

Qualifications

• Post-secondary education and a minimum of 2-years related experience in a client focused/fast-paced environment, or the equivalent combination of education and experience
• Extensive background in fleet support, communications, community services, client support, evaluation and volunteer relationships will lead to success or asset to this role.
• Proficient in database applications
• Advanced geographic knowledge
• Knowledge of the regional hospital systems an asset
• Ability to deal with competing priorities, high volume of work, and tight deadlines.
• Highly skilled at telephone-based interactions focusing on active-listening and not visual cues to help guide the call to a successful conclusion
• Must be empathetic, compassionate, a good listener and be comfortable responding to highly emotional situations
• Excellent interpersonal, organizational and customer service skills
• Always maintain confidentiality, exhibit discretion where appropriate
• Knowledge of the regional hospital systems is an asset
• Bilingualism (French/English) is highly preferred, with French being an asset due to the organization’s nationwide operations and the need for effective communication across various regions.
• Others may apply
• For roles based in Quebec, French is required. Knowledge of another language may be required depending on job responsibilities and business needs.

What You Can Expect From Us

CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us. Our inspiring culture is rooted in our core values and commitment to meaningful change:

COURAGEOUS UNITED CARING RIGOROUS

We offer a competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance—and a fulfilling work environment where your efforts make a meaningful impact daily.

COME AS YOU ARE

At CCS, we celebrate individuality and the strength of diversity. We are committed to fostering an inclusive and equitable workplace that empowers everyone. We encourage applications from all qualified candidates, including those from equity‑deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization. Together, we unite Canadians to shape the future of cancer care.

Other Information

CCS is dedicated to employment equity and encourages applications from all qualified candidates . In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process . We want to make the interview process a great experience for you!

Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles , employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.

Privacy Disclosure

We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate anonymized recruitment-related reports. If selected for a position at CCS the information provided will be used for the purposes of pre-employment checks and added to your employee file. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law. We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting [e-mail] . For more information about our privacy practices, visit cancer.ca/privacy.

AI Disclosure

We are committed to transparency and, the responsible use of technology in our hiring process. Artificial intelligence (AI) tools may be used to assist with certain administrative or screening tasks; however, all hiring decisions are made by people. We review and approve AI-assisted outputs to ensure fairness, accuracy, and alignment with our values. For more information about our privacy practices, visit cancer.ca/privacy .