Transportation Coordinator, Brewster Transportation

Pursuit Collection; Banff; On-site; Full time

Job summary

Join a leading company in the Canadian Rockies as a Transportation Coordinator. This full-time, year-round position involves managing day-to-day operations for Brewster Transportation Services, including booking inquiries and data entry. Enjoy competitive compensation, a supportive work environment, and perks that enhance your work-life balance while experiencing breathtaking scenery and wildlife.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and retail

Subsidized mental health and wellness resources

Flexible time off

RRSP matching and Health & Dental benefits after 3 months

Qualifications

• Proven customer service experience is essential.
• Excellent verbal and written communication skills required.
• Strong organizational skills and attention to detail needed.

Responsibilities

• Handle inbound inquiries and booking phone calls and emails.
• Coordinate with other departments on inventory maintenance.
• Serve as the main point of contact for operational inquiries.

Skills

Customer service

Problem solving

Communication

Organization

Attention to detail

Tools

Excel

Microsoft Office

Job description

The Transportation Coordinator is part of an efficient and productive team helping manage the day-to-day operations of all aspects of Brewster Transportation Services, including but not limited to Charter, Brewster Express, and Sightseeing.

What will your compensation be?

The starting wage for this position is $20.50/hour.

When does this adventure begin?

This adventure begins on August 1st, and is a full-time, year-round position.

What perks can you expect?

• Join an inclusive, global team and make lifelong connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.
• Flexible time off.
• RRSP matching and Health & Dental benefits after 3 months of work.

What will you do in this job?

• Receive and handle inbound inquiries and booking phone calls and emails.
• Input accurate data into the Brewster Charter system.
• Accurately price, quote, and bill clients.
• Produce booking confirmations and follow up with clients, including taking payments through a direct POS system.
• Coordinate with various departments within Pursuit to maintain Sightseeing, Attractions, and Food and Beverage inventory.
• Perform data entry into multiple programs.
• Maintain open communication and actively participate in relationship building with the Pursuit Central Reservations team.
• Communicate with drivers and dispatch regarding itineraries, timings, and adherence to the House of Services driving law and DOT regulations.
• Serve as the main point of contact for operational inquiries from major travel trade partners.
• Responsible for service recovery of travel trade and/or direct guests.
• Report performance measures for the department weekly, as directed by the Transportation manager.
• Assist in various transportation roles including ticket sales, guest loading, meet and greets, and filing.

What skills and experience are needed?

• Ability to think quickly and solve problems.
• Customer service experience.
• Excellent communication skills and a friendly approach, both on the phone and in person.
• Proficiency in Excel and Microsoft Office.
• Enjoy troubleshooting and finding efficiencies.
• Strong organizational skills.
• Attention to detail.
• Ability to work independently.
• Commitment to Pursuit's value of being “Always Honest”.

What is the work environment like?

• Beautiful. Work in an iconic, inspiring location with opportunities to explore stunning scenery and wildlife in the Canadian Rockies.
• Fun. Meet team members from around the world and participate in team events.
• Independent. Spend your days around our amazing properties.
• Remote. Surrounded by nature rather than urban environments.
• Active. Be prepared for physical activity including walking, stair climbing, bending, reaching, and lifting up to 50 pounds with assistance.

We work as a team and may adapt job duties based on the needs of the team and company.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity. We evaluate applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, or other protected characteristics.

We value diverse backgrounds and experiences, recognizing their role in fostering creativity and innovation. We encourage eligible individuals to apply and join our inclusive team.

If you require accommodations during the application process, please contact our Talent Acquisition Team at [e-mail] or visit one of our offices to submit a resume. We appreciate all candidates' interest; only those selected for further consideration will be contacted.