Transport Agent Coordinator

Midland Transport is looking for a motivated individual to work as a Transport Agent Coordinator based out of our Head Office Location in Dieppe, NB.
We are seeking someone detail-oriented and proactive to serve as the key liaison between Midland Transport and our Agent Network.

Shift
Monday-Friday (8:30am-5:00pm)

What do we offer:

1. Competitive compensation package.
2. A dynamic, safe, and rewarding work environment.
3. A flexible health, drug, dental, and vision plan.
4. RRSP matching program.
5. Employee & Family Assistance Programs.
6. Health & Wellness reimbursements, includes gym memberships, fitness classes or online workout programs.
7. 3 weeks' paid vacation.
8. Maternity leave top-up program.
9. Growth and progression opportunities within Midland Transport and large network of the JD Irving group of companies.

Qualifications

• You have minimum High school Diploma.
• You have a minimum 2 years of relevant work experience in customer-facing positions. Transportation experience preferred.
• You are fluent in both official languages English and French.
• You have excellent communication skills with strong attention to detail.
• You are a strong Microsoft Suite user.
• You are able to troubleshoot problems and follow through to resolution.
• You are able to work efficiently and effectively with internal and external customers.

Responsibilities

• Responding to incoming customer and agent inquiries, identifying and resolving issues promptly and professionally.
• Tracking and tracing customer orders to ensure accurate updates.
• Coordinating weekend or after-hours deliveries as needed.
• Auditing, processing, and approving agent payables, including related adjustments when required.
• Reconciling and consolidating agent payables to ensure accuracy and compliance.
• Managing agent-related freight issues involving overages, shortages, or damages.
• Processing documentation related to customer claims accurately and efficiently.
• Taking ownership of your daily tasks and performance.