Transitional Housing Support Worker (Casual)

The Salvation Army Canada and Bermuda Territory; Vancouver; On-site; CAD 29,000 - 37,000; Part time

Job summary

The Salvation Army Canada and Bermuda Territory is seeking a Residential Support Worker (Casual/On-Call) for Grace Mansion in Vancouver. You will assist residents with personal development, life skills, and social activities to help them reach their full potential.

Responsibilities include handling intake, administrative duties, and coordinating with community agencies. You will respond to emergencies and crises, maintaining confidentiality and acting with integrity in a supportive environment.

Qualifications

• Completion of high school diploma.
• Post-secondary/college program in related field is asset.
• Current Certification in First Aid/CPR.
• Training/Certification in Addictions and/or Mental Health issues or willingness to be trained.
• Certification in Non-Violent Crisis Intervention or willingness to be trained.
• WHMIS
• Certification in FOODSAFE Level 1 or willingness to be trained.
• Alternative combination of education and experience might be considered

Responsibilities

• Answer telephone and refer calls to the appropriate person(s).
• Admit visitors to the Centre according to guidelines.
• Maintain confidentiality and keep accurate files and statistical records.
• Receive/explain applications for potential residents, along with updating the waitlist.
• Assist with the intake process and departure process of residents.
• May receive residents’ rent and place funds in the designated lockbox as per written protocol.
• Performs other work-related duties as assigned by program manager.
• Supervise/monitor actions and interactions of Residents during assigned shift.
• Respond to all Resident inquiries within the framework of Centre Policies & Procedures.
• Research and develop knowledge of issues that relate to residents.
• Maintain contact with the Salvation Army, City and Provincial Government and community agencies to coordinate activities and available resources for the benefit of the Centre and the residents.
• Initial response to emergencies such as fire alarm, or other situations.
• Respond and assist residents at times of physical/mental/emotional crises.

Skills

Fluent English

Organized

Attention to detail

Analytical skills

Communication skills

De-escalation

Education

High school diploma

First Aid/CPR

FoodSafe Level 1

WHMIS

Non-Violent Crisis Intervention

Addictions/Mental Health training

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Location: Grace Mansion

Position Purpose summary:

The Residential Support Worker (Casual/On-Call) will work with the Residents of Grace Mansion in all areas of personal development and growth, life skills, and social and spiritual activities to enable the Resident to attain their full potential.

Accountabilities:

Administrative Duties

Specifics of administrative duties will vary with the different shifts.

• Answer telephone and refer calls to the appropriate person(s).
• Admit visitors to the Centre according to guidelines.
• Maintain confidentiality and keep accurate files and statistical records.
• Receive/explain applications for potential residents, along with updating the waitlist.
• Assist with the intake process and departure process of residents.
• May receive residents’ rent and place funds in the designated lockbox as per written protocol.
• Performs other work-related duties as assigned by program manager.

Community Support

• Supervise/monitor actions and interactions of Residents during assigned shift.
• Respond to all Resident inquiries within the framework of Centre Policies & Procedures.
• Research and develop knowledge of issues that relate to residents. Development of resource information as relevant for residents.
• Maintain contact with the Salvation Army, City and Provincial Government and community agencies to coordinate activities and available resources for the benefit of the Centre and the residents.
• Initial response to emergencies such as fire alarm, or other situations.
• Respond and assist residents at times of physical/mental/emotional crises.

CRITICAL RELATIONSHIP MANAGEMENT

Governance

Boards and Councils: None.

Internal:

Program Manager, Program Supervisor, Intake & Case Workers, Case Workers, Other Support Workers, Maintenance and Janitorial Staff, Chaplain.

External:

Grace Mansion Residents, stakeholders in the community.

MANAGERIAL/Technical Leadership RESPONSIBILITY

• Reports directly to: Program Manager
• This position has no direct reports

FINANCIAL AND MATERIALS MANAGEMENT:

• Minimal material responsibility
• Uses or maintains organization assets in accordance with established guidelines.
• Does not process any financial transactions with no budget responsibilities.
• May receive residents’ rent and place funds in the designated lockbox as per written protocol.

WORKING CONDITIONS:

Duties require the employee to work in Grace Mansion – an 84-room, four-story residence located at 596 East Hastings Street in downtown Vancouver. Responsibilities will involve working from a designated workstation, but will also involve movement through the residential areas, and general building. The employee may at times be subject to hazardous or disagreeable conditions in the performance of their duties.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

education and experience Qualifications:

Education, Qualifications and Certifications:

• Completion of high school diploma.
• Any additional formal post-secondary/college program in a related field will be considered as an asset.
• Current Certification in First Aid/CPR.
• Training/Certification in Addictions and/or Mental Health issues or willingness to be trained.
• Certification in Non-Violent Crisis Intervention or willingness to be trained.
• WHMIS
• Certification in FOODSAFE Level 1 or willingness to be trained.
• Alternative combination of education and experience might be considered

Experience and Skilled Knowledge Requirements

• A minimum of 10 months of focused experience working in a residential setting.
• Computer skills and training in Word, Outlook & Excel.

Skills and Capabilities (examples provided below):

• Organized with good attention to detail.
• Good analytical and problem-solving skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Understanding of and ability to follow the Universal precautions.
• Fluent spoken and written English.
• Quality oral and written communication skills.
• Criminal Record Review Act clearance to work with vulnerable adults.
• Ability to de-escalate individuals in stressful situations.

Compensation:

The target hiring range for this position is $21.28 to $26.60 with a maximum of $31.92.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.