Transitional Housing Support Worker

Indian Youth Friendship Society; Northwestern Ontario; Hybrid; CAD 42,000 - 66,000; Full time

Job summary

Thunder Bay Indigenous Friendship Centre is seeking a Transitional Housing Support Worker to assist urban Indigenous youth and young adults (18-29) facing homelessness or housing insecurity. You will provide participant-based and one-to-one services to help identify, access and navigate housing resources and adult service systems.

Working with an interdisciplinary team, you will apply a strengths-based, trauma-informed approach, manage case files, and coordinate with partnering programs.

Qualifications

• Post-secondary education in Social Services or Child & Youth Services, or equivalent education.
• Minimum 2 years of experience with young adults, preferably in residential, housing, outreach or shelter settings.
• Knowledge of Indigenous culture and history, with emphasis on family violence, trauma impacts and Indigenous youth engagement.
• Knowledge of adolescent development and issues related to homeless youth.
• Proven ability to handle crisis situations and intervene with youth in crisis.
• Knowledge and sensitivity to life experiences and needs of the youth community.
• Understanding of flexible, diverse support, advocacy and intervention processes.
• Strong verbal/listening communication skills and ability to engage people.
• Proficiency in MS Office including database applications.
• Excellent case/file management, time management and ability to meet deadlines.
• Group facilitation, teamwork and initiative.
• Ability to work flexible hours, including evenings, weekends and on-call.
• First Aid/ CPR and Safe Food Handling are assets.
• Vulnerable Sector Clearance Check is a condition of employment.
• Must have a valid driver's license and reliable transportation.

Responsibilities

• Support urban Indigenous youth and young adults (18-29) experiencing homelessness or housing insecurity with participant-based and one-to-one services.
• Assist youth in identifying, accessing and navigating adult service systems related to housing needs.
• Collaborate with an interdisciplinary team to coordinate services and support.
• Apply strengths-based, trauma-informed approaches in interactions with participants.
• Coordinate services in consultation with individuals and partnering programs.

Skills

Youth services

Crisis intervention

Interdisciplinary collaboration

Case/file management

Communication

Flexible hours

Driver's license

First Aid/ CPR

Indigenous awareness

MS Office

Education

Post-secondary education in Social Services or Child & Youth Services

Tools

Microsoft Office including database applications

Job description

AREA OF RESPONSIBILITY:

The Transitional Housing Support Worker’s primary responsibility is to support urban Indigenous youth and young adults (ages 18-29) experiencing homelessness or at risk of insecure housing, by providing responsive participant-based and one-to-one services. The Transitional Housing Support Worker will support youth and young adults in identifying, accessing and navigating adult service systems relevant to their housing needs and transition to adulthood. This position will use a strengths-based, trauma-informed approach and will collaborate with members of an interdisciplinary team to coordinate services and support in consultation with individuals and partnering programs.

QUALIFICATIONS:

• Post-secondary education in Social Services or Child & Youth Services, or combination of the equivalent education and/or a minimum of two years of work experience with young adults
• Minimum 2 years of experience, preferably in residential, housing, outreach or shelter setting.
• Knowledge of Indigenous culture and history, with particular emphasis on family violence, child welfare, impacts of trauma, Indigenous youth engagement and community outreach; knowledge of an Indigenous language(s) will be considered an asset.
• Knowledge of adolescent developmental theory and issues related to homeless youth and young adults.
• Proven ability to deal effectively with crisis situations and to identify, assess, and intervene with youth in crisis.
• Knowledge of and sensitivity to the life experiences and needs of the youth community.
• Knowledge and understanding of flexible, diverse, traditional and non-traditional support, advocacy and intervention processes
• Ability to engage people to build trust and rapport; effective verbal/listening communication skills.
• Proficiency in Microsoft Office including database applications.
• Excellent case / file management skills, stress and time management skills; ability to meet deadlines.
• Group facilitation, team building and decision-making skills; ability to take initiative.
• Ability to work flexible hours, including shift work, evenings and weekends, and on-call for emergency response.
• Valid First Aid / CPR Certificate and Safe Food Handling certification is an asset.
• A clear Vulnerable Sector Clearance Check is a condition of employment.
• Must have a valid driver's license and reliable transportation; will require a valid Drivers Abstract upon hiring.

Submission Date: Friday September 25, 2026

The Thunder Bay Indigenous Friendship Centre is an equal opportunity employer.

Reasonable accommodations are available upon request for all parts of the recruitment process.