Transit Operator (Specialized & Conventional)

Anishinabek Employment & Training Services; Northwestern Ontario; Hybrid; CAD 32,000 - 46,000; Part time

Job summary

City Manager's Office Thunder Bay is seeking a part-time Transit Operator to safely operate conventional and on-demand transit vehicles along assigned routes and schedules while delivering courteous service.

You will assist passengers, including those with accessibility needs, collect fares, and ensure vehicle readiness and safety in line with Thunder Bay Transit policies.

Qualifications

• Grade 12 education is required.
• At least 1 year of frontline customer service experience with the public.

Responsibilities

• Operate conventional and specialized transit vehicles according to routes and schedules.
• Provide courteous service and respond to customer inquiries.
• Assist passengers with accessibility needs and mobility devices.
• Collect fares and document incidents.
• Complete accident or incident reports and other required forms.
• Check buses before leaving depot and report defects.
• Maintain safety and follow Transit policies and procedures.

Skills

Evaluate customer situations

Safety consciousness

Excellent customer service

Accessibility awareness

Education

Grade 12 education

Job description

Transit Operator (Specialized & Conventional)

City Manager's Office Thunder Bay, Ontario P7E6H8

Under the general supervision of the Supervisor, safely operate conventional and/or specialized/on-demand transit vehicles in accordance with established routes and schedules with a varying number of stops. Provides courteous service and responds to customer enquiries concerning transit information.

Employment Type

Part Time

Job Occupation Type

Bus driver, subway operators and any other transit operators

Total Positions

5

Wage

$23.33/Hr-$33.33/Hr.

Hours/Week

0

Days of Work

n/a

Closing Date / Apply By

12/31/2026

Start Date

n/a

Provides excellent customer service and public relations to transit customers and the general public.

Operates City buses and/or vans and transports passengers safely according to Thunder Bay Transit and Lift+ routes, schedules and procedures.

Transports and assists passengers with accessibility needs, which under the specialized service program may include escorting/providing assistance to passengers door-to-door and maneuvering & securing mobility devices such as wheelchairs.

Responsible for collecting fares, ensuring the safety of all passengers and documenting all incidents.

Issues properly validated transfers and checks the validity of all transfers and passes.

Responds to customer inquiries concerning transit services; provides information and assists passengers in a courteous manner.

Provides assistance to passengers with accessibility needs and language barriers, and deals with other passenger issues as per Transit policies and procedures.

Checks and reports on condition of buses before leaving depot and at such other times as may be designated or required.

Enters information as to time, mileage, defects, and other pertinent information on Daily Bus Report.

Surrenders vehicle to relieving operator, or drives to depot at the end of run.

Completes accident or incident reports, passenger counts, or other reports as required.

Receives, reports, and forwards "lost and found" articles to depot.

Performs such other related duties as may be assigned.

QUALIFICATIONS

Education/Experience

• Grade 12 education
• At least one (1) year of frontline customer service experience, including regular direct interaction with the public through face-to-face and/or telephone communication.

Skills/Abilities

• Must have the ability to effectively evaluate customer related situations and determine the best course of action
• Must be safety conscious, risk adverse, and cautious
• Excellent customer service skills with the ability to interact with the public in a courteous and tactful manner
• Ability to understand accessible transportation service delivery and the requirements of travelers with disabilities

…./Cont’d…

COM-289-26

• Must be resilient, exhibit self-control, accommodating of others, and inclusive
• Personal neatness and a commitment to customer service excellence is essential
• Ability to communicate effectively, including the ability to issue and accurately comprehend written/oral information and instructions
• Must possess attentiveness, good judgment, safe driving habits, and an ability to deal with all kinds of people in varying circumstances with minimum supervision
• Must possess and maintain a valid Class "G" Ontario Drivers Licence, or equivalent
• Must meet the definition of a competent driver as defined by the Corporation
• Must be competent within the meaning of the Occupational Health and Safety Act

Assets

• Familiarity with city streets and Thunder Bay area
• Experience in positions involving the routine operation of a motor vehicle for the transportation of passengers and/or goods.

CONDITION OF EMPLOYMENT

• Within 15 working days of receiving a conditional offer of employment, must successfully obtain a written beginners licence for an Ontario “C” Class drivers licence with a “Z” endorsement
• After training, must obtain and maintain an Ontario "C" class licence with a ‘Z’ endorsement
• Must remain a competent driver as defined by the Corporation
• May be required to provide a successful driver’s record (uncertified)
• Must undergo a successful Police Vulnerable Sector Check (PVSC)
• Must be able to perform duties under challenges such as varying weather and traffic conditions, dealing with difficult passengers and following a set work schedule
• Must be able to work a flexible work schedule that includes being on call, various shifts; nights, split shifts, weekends, holidays and with various days off
• Must be physically able to perform the essential duties of the position

Operator wage increases progress as follows:

Training Rate $23.33 (Note: Operator training is approximately 6 weeks in duration only)