Transit Operator & Service Worker

City of Medicine Hat; Medicine Hat; On-site; CAD 30,000 - 41,000; Part time

Job summary

The City of Medicine Hat is hiring a casual Transit Operator & Service Worker to safely operate transit vehicles, assist riders, and perform essential behind-the-scenes tasks. The role is on-site with a starting wage of 25.96 CAD per hour and offers flexible weekly opportunities for ongoing growth within the public transit team.

You will engage with the community, manage fares, help riders with mobility devices, and keep buses and stops clean.

Qualifications

• Strong customer service skills.
• Ability to stay calm, focused, and professional in busy or unexpected situations.
• Solid decision‑making skills with the ability to work independently.
• Comfort working in varying weather conditions and performing manual tasks.
• Flexibility to work rotating shifts, be available on short notice, and provide at least five days per week of on‑call availability during operational hours.

Responsibilities

• Safely operate transit vehicles while delivering professional, customer-focused service.
• Assist passengers with mobility devices during boarding, securing, and exiting.
• Manage fares by collecting payments, validating passes, and issuing transfers.
• Communicate route, schedule, and system information clearly to riders.
• Prepare buses for service, including cleaning and performing minor mechanical checks.
• Maintain transit facilities such as shelters, signs, terminals, and stops.
• Provide backup driving support based on operational needs.

Job description

Join the City of Medicine Hat as a Transit Operator & Service Worker!

Casual | On site | Starting at $25.96 per hour

Are you passionate about serving your community and making a positive impact? In this dual Transit Operator and Service Worker role, you'll safely operate transit vehicles, provide professional and courteous service to passengers, and support essential behind‑the‑scenes tasks. This position offers flexible weekly opportunities and is a great starting point for those seeking long‑term growth and development within the organization.

We're a team that believes how we work is just as important as the work we do. Grounded in our values - Own It, Team Up, Be Curious, and Service with Care - we're committed to delivering meaningful impact for our community while supporting each other along the way.

What You’ll Do

• Safely operate transit vehicles while delivering professional, customer-focused service.
• Assist passengers with mobility devices during boarding, securing, and exiting.
• Manage fares by collecting payments, validating passes, and issuing transfers.
• Communicate route, schedule, and system information clearly to riders.
• Prepare buses for service, including cleaning and performing minor mechanical checks.
• Maintain transit facilities such as shelters, signs, terminals, and stops.
• Provide backup driving support based on operational needs.

A closer look at the role

In this combined role, your day may include preparing buses for service, safely transporting passengers across the city, assisting riders with mobility needs, and communicating route information, all while maintaining a professional, customer‑focused approach. You'll also support behind‑the‑scenes operations by cleaning buses, completing basic mechanical checks, and helping maintain transit stops. With flexible, varied duties and the opportunity to step in as backup when needed, each shift offers meaningful community impact and hands‑on experience.

What You Bring

• Strong customer service skills and a genuine interest in serving the public.
• Ability to stay calm, focused, and professional in busy or unexpected situations.
• Solid decision‑making skills with the ability to work independently.
• Comfort working in varying weather conditions and performing manual tasks.
• Flexibility to work rotating shifts, be available on short notice, and provide at least five days per week of on‑call availability during operational hours:
• Transit Operators: 6:30 am to 11:00 pm
• Service Workers: 6:00 am to 1:00 am

Qualifications

• High school diploma or equivalent.
• A valid Alberta Class 2 Driver's License with airbrake endorsement and a clean driving record.
• Valid Standard First Aid, CPR-C & WHMIS certification is considered an asset.
• Experience working with persons with disabilities is an asset.
• Ability to safely operate larger vehicles is considered an asset.
• This position has been identified as Safety Sensitive and requires the completion of a satisfactory pre‑employment drug screen, which includes testing for cannabis use.

Why you’ll love working with us

We show up with accountability, care, and teamwork - every day, with every person. Our values guide how we work together, serve our community, and support one another so we can deliver exceptional public service.

• Collaborative team culture: Be part of a supportive environment where we Team Up to deliver great community outcomes.
• Career growth and development: We encourage you to Be Curious, offering training and development that fosters continuous learning.
• Competitive total rewards: We Own It by recognizing and rewarding the work that moves our community forward.
• Flexibility & work life balance: Our commitment to Service with Care includes supporting your wellbeing at work and at home.

#bright ideas