Transformation Manager Continuous Improvement

You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.

You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations, and more. We're in all major cities, at remote work sites, and everywhere in between—doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Compass One Healthcare is a premier healthcare company with 46,000 engaged team members focused on delivering quality, value, and an exceptional patient experience through specialized services and protocols in more than 1,650 hospital and health system locations across 48 states. With over three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Ambulatory Services. The company is committed to the growth and development of its associates, featuring the Positive ImpressionsTM program with over 100 Patient Experience Managers dedicated to improving hospital experiences. Additionally, our partnership with Press Ganey leverages analytics to enhance patient, family, customer, caregiver, and community experiences.

Job Summary

Location: Eastern Health, St. John’s, NL

Overview

As a Transformation Manager, you will be a key driver of value creation within the Compass-NL Health Services Vested Support Services Agreement. This role is responsible for executing transformation initiatives aimed at continuous improvement, innovation, and cost savings through process optimization.

Your responsibilities will include:

• Providing stewardship and operationalizing the transformation strategy, ensuring alignment with our Vested agreement, including governance, desired outcomes, objectives, and pricing.
• Managing the full transformation lifecycle from idea intake to value realization.

You will also:

• Manage multiple priorities by understanding operational dynamics and fostering strong relationships across teams.
• Implement structured project portfolio management to sustain initiatives and achieve measurable outcomes.
• Oversee project intake, evaluation, planning, tracking, and reporting, supporting committees and operational departments.
• Develop management and measurement frameworks.
• Drive cross-functional collaboration and communicate effectively to ensure mutual understanding of goals, resources, constraints, risks, and results.

To be successful in this role, you should have:

• An undergraduate degree in Commerce, Business, Public Administration, or a related field.
• Certifications in Project Management, LEAN/Six Sigma, or Change Management are assets.
• 5-7 years of experience in transformation, innovation, operational excellence, or contract performance.
• Experience working in environments with shared accountability or public-private partnerships.
• Proven ability in project tracking, data analysis, and structured reporting on operational cost savings.
• Strong communication, facilitation, and cross-functional engagement skills.
• Excellent organization and attention to detail.
• Financial acumen to understand cost drivers, ROI, and shared value concepts.
• A strategic mindset with tactical delivery capabilities.
• Self-motivation and a keen desire to learn.

We are committed to fostering a diverse workforce that reflects the communities we serve. We welcome all qualified candidates regardless of race, color, citizenship, religion, sex, marital or family status, sexual orientation, gender identity, disability, or other protected statuses. For accommodation requests during the hiring process, please contact [emailprotected].