Transformation Manager

Manulife Insurance Malaysia; Waterloo; Hybrid; CAD 68,000 - 115,000; Full time

Job summary

Join a leading financial services provider as a Transformation Lead to spearhead strategic initiatives and drive impactful change in U.S. Retirement operations. In this dynamic role, you'll orchestrate transformation programs, ensuring alignment with business goals while enhancing customer experiences and operational efficiencies in a fast-paced environment.

Benefits

Competitive salary and benefits packages

Professional development and leadership opportunities

Flexible work policies and strong work-life balance

Qualifications

• 5 to 10+ years of experience in the financial industry.
• Strong knowledge of U.S. Retirement operations, business, and regulatory environments.
• Exceptional leadership and interpersonal skills for collaboration.

Responsibilities

• Drive strategic initiatives and ensure alignment with business objectives.
• Manage multiple requests and engage with diverse stakeholders.
• Support data-driven decisions and improve business processes.

Skills

Leadership

Communication

Analytical Skills

Project Management

Problem-Solving

Job description

time type Full time

posted on Posted Yesterday

time left to apply End Date: July 31, 2025 (14 days left to apply)

job requisition id JR25061556

Are you inquisitive, build strong relationships and love to learn?

Do you enjoy being challenged and working on different initiatives simultaneously?

Do you possess a strong knowledge of U.S. Retirement Operations?

This role may be for you….

We are seeking a highly motivated, dynamic and experienced Transformation Lead to drive critical strategic initiatives and represent Operations on the U.S. Retirement projects. In this pivotal role, you will be responsible for orchestrating transformation programs from conception to successful execution, ensuring alignment with our overarching OKRs and business objectives and delivering tangible, measurable results.

This is an exciting opportunity for a visionary person who thrives on challenging the status quo, empowering teams, and navigating the complexities of organizational change within our fast-paced environment. You will play a crucial role in transforming the future of our operations through operational efficiencies and automation as well as enhancing customer experiences and driving sustainable growth. In a rapidly changing environment, this individual will need the ability to multi-task and work with multiple stakeholders to ensure the needs of the business are being met. They must be able to build and maintain relationships with stakeholders, Operations management, and value stream members. Furthermore the energy to learn new tools as we approach the world of AI for operations.

Job Requirements:

• 5 to 10 + years’ experience working in financial industry
• Experience and strong knowledge of Retirement business, operations, regulatory environments and market trends, preferably U.S. Retirement knowledge
• Experience with U.S. retirement systems
• Experience working with internal stakeholders (operations, product, marketing, compliance, risk)
• Exceptional leadership, communication, and interpersonal skills with the ability to collaborate with others and influence and inspire at all levels.
• Demonstrated ability to multi-task and to manage multiple priorities in a fast-paced, dynamic environment.
• Highly motivated and possesses an eagerness and willingness to learn
• Confident self-starter who is results focused
• Superior analytical and organizational skills
• Negotiate, influence and persuade without authority
• Superior relationship building skills
• Strategic thinker with strong analytical and problem-solving abilities and can demonstrate high integrity while making appropriate judgment call
• Strong knowledge of project management methodologies (e.g., Agile, Scrum, Waterfall) and change management principles
• Excellent communicator (verbal and written)

The opportunity

• Contribute as the Transformation Lead on Canadian Retirement Value streams to support Operations in the development of product enhancements
• Act as representative for all workstreams within Operations (Contact Centre, Member Processing, Sponsor Services, Sponsor Processing, Payroll and Processing)
• With support from Operations Subject Matter Experts, actively interact and provide insights to value streams and team members
• Support data-driven decisions by providing input on the right insights from the business
• Work in and across cross-functional teams, to improve and execute business processes that serve the needs of all Operations stakeholders
• Build relationships across the organization
• Be creative and diligent in providing input and addressing various problems
• Consult on multiple initiatives affecting different areas of the business
• Manage multiple requests and meet challenging deadlines

How will you create impact?

• They will report into Karen Marton and represent on the Member Experience value stream
• A bold ambition and set of goals to drive transformation in our industry
• A mission for “Decisions made easier. Lives made better.”
• A leadership team dedicated to your growth and success
• Our best every day.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
• We lead with our Values every day and bring them to life together.
• Boundless opportunity
• We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
• We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
• We foster an inclusive workplace where everyone thrives.
• We build a business that benefits all stakeholders and has a positive social and environmental impact.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Are you inquisitive, build strong relationships and love to learn?

Do you enjoy being challenged and working on different initiatives simultaneously?

Do you possess a strong knowledge of U.S. Retirement Operations?

This role may be for you….

We are seeking a highly motivated, dynamic and experienced Transformation Lead to drive critical strategic initiatives and represent Operations on the U.S. Retirement projects. In this pivotal role, you will be responsible for orchestrating transformation programs from conception to successful execution, ensuring alignment with our overarching OKRs and business objectives and delivering tangible, measurable results.

This is an exciting opportunity for a visionary person who thrives on challenging the status quo, empowering teams, and navigating the complexities of organizational change within our fast-paced environment. You will play a crucial role in transforming the future of our operations through operational efficiencies and automation as well as enhancing customer experiences and driving sustainable growth. In a rapidly changing environment, this individual will need the ability to multi-task and work with multiple stakeholders to ensure the needs of the business are being met. They must be able to build and maintain relationships with stakeholders, Operations management, and value stream members. Furthermore the energy to learn new tools as we approach the world of AI for operations.

Job Requirements:

• 5 to 10 + years’ experience working in financial industry
• Experience and strong knowledge of Retirement business, operations, regulatory environments and market trends, preferably U.S. Retirement knowledge
• Experience with U.S. retirement systems
• Experience working with internal stakeholders (operations, product, marketing, compliance, risk)
• Exceptional leadership, communication, and interpersonal skills with the ability to collaborate with others and influence and inspire at all levels.
• Demonstrated ability to multi-task and to manage multiple priorities in a fast-paced, dynamic environment.
• Highly motivated and possesses an eagerness and willingness to learn
• Confident self-starter who is results focused
• Superior analytical and organizational skills
• Negotiate, influence and persuade without authority
• Superior relationship building skills
• Strategic thinker with strong analytical and problem-solving abilities and can demonstrate high integrity while making appropriate judgment call
• Strong knowledge of project management methodologies (e.g., Agile, Scrum, Waterfall) and change management principles
• Excellent communicator (verbal and written)

The opportunity

• Contribute as the Transformation Lead on Canadian Retirement Value streams to support Operations in the development of product enhancements
• Act as representative for all workstreams within Operations (Contact Centre, Member Processing, Sponsor Services, Sponsor Processing, Payroll and Processing)
• With support from Operations Subject Matter Experts, actively interact and provide insights to value streams and team members
• Support data-driven decisions by providing input on the right insights from the business
• Work in and across cross-functional teams, to improve and execute business processes that serve the needs of all Operations stakeholders
• Build relationships across the organization
• Be creative and diligent in providing input and addressing various problems
• Consult on multiple initiatives affecting different areas of the business
• Manage multiple requests and meet challenging deadlines

How will you create impact?

• They will report into Karen Marton and represent on the Member Experience value stream
• A bold ambition and set of goals to drive transformation in our industry
• A mission for “Decisions made easier. Lives made better.”
• A leadership team dedicated to your growth and success
• Our best every day.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
• We lead with our Values every day and bring them to life together.
• Boundless opportunity
• We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
• We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
• We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
• We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$68,775.00 CAD - $114,625.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

time left to apply End Date: August 20, 2025 (30+ days left to apply)

time left to apply End Date: July 31, 2025 (14 days left to apply)

About Us

We're Manulife. And we’re on a mission to make decisions easier and lives better.

Better is what drives us.It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives.It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognitions. Recent awards include:

2024 Gallup Exceptional Workplace Award Winner

Manulife Named one of Forbes World’s Best Employers 2023

Best Companies to Work for in Asia 2023

We’ve been recognized as one of Canada’s Top 100 Employers (2024)

Manulife included in Bloomberg’s 2023 Gender-Equality Index

To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts.

Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/ .