Transformation Manager

Manulife Financial; Waterloo; Hybrid; CAD 68,000 - 115,000; Full time

Job summary

Manulife Financial is seeking a motivated Transformation Lead to enhance U.S. Retirement Operations. The role focuses on orchestrating transformation programs to improve operational efficiencies and customer experiences, while requiring strong leadership and multi-tasking abilities. Candidates should possess substantial industry experience and engage effectively across teams to drive change.

Benefits

Competitive salary and benefits

Opportunities for growth and skill development

Flexible work policies

Leadership and professional development

Qualifications

• 5 to 10+ years’ experience in the financial industry.
• Strong knowledge of Retirement business and U.S. systems.
• Experience collaborating with stakeholders across functions.

Responsibilities

• Drive strategic transformation initiatives in U.S. Retirement projects.
• Build and maintain cross-functional relationships.
• Ensure alignment with company OKRs and deliver measurable results.

Skills

Leadership

Communication

Analytical

Interpersonal

Problem-Solving

Negotiation

Education

Bachelor's degree in Finance or related field

Tools

Agile

Scrum

Waterfall

Job description

Are you inquisitive, build strong relationships and love to learn?

Do you enjoy being challenged and working on different initiatives simultaneously?

Do you possess a strong knowledge of U.S. Retirement Operations?

This role may be for you….

We are seeking a highly motivated, dynamic and experienced Transformation Lead to drive critical strategic initiatives and represent Operations on the U.S. Retirement projects. In this pivotal role, you will be responsible for orchestrating transformation programs from conception to successful execution, ensuring alignment with our overarching OKRs and business objectives and delivering tangible, measurable results.

This is an exciting opportunity for a visionary person who thrives on challenging the status quo, empowering teams, and navigating the complexities of organizational change within our fast-paced environment. You will play a crucial role in transforming the future of our operations through operational efficiencies and automation as well as enhancing customer experiences and driving sustainable growth. The individual must be able to multi-task, work with multiple stakeholders, and build strong relationships across teams, including Operations management and value stream members. Additionally, a willingness to learn new tools, including AI for operations, is essential.

Job Requirements:

• 5 to 10+ years’ experience working in the financial industry
• Strong knowledge of Retirement business, operations, regulatory environments, and market trends, preferably U.S. Retirement
• Experience with U.S. retirement systems
• Experience collaborating with internal stakeholders (operations, product, marketing, compliance, risk)
• Exceptional leadership, communication, and interpersonal skills to influence and inspire at all levels
• Ability to multi-task and manage multiple priorities in a fast-paced environment
• Highly motivated with a willingness to learn
• Results-driven self-starter
• Strong analytical, organizational, and problem-solving skills
• Ability to negotiate, influence, and persuade without authority
• Excellent relationship-building skills
• Strategic thinker with high integrity and sound judgment
• Knowledge of project management methodologies (Agile, Scrum, Waterfall) and change management
• Excellent verbal and written communication skills

The opportunity

• Contribute as the Transformation Lead on Canadian Retirement Value streams to support Operations in product development
• Represent all workstreams within Operations (Contact Centre, Member Processing, Sponsor Services, Payroll)
• Engage with Subject Matter Experts to provide insights and support data-driven decisions
• Improve and execute business processes across teams to meet stakeholder needs
• Build and maintain cross-functional relationships
• Innovate and address various operational challenges
• Manage multiple requests and meet deadlines

How will you create impact?

• Report to Karen Marton and represent the Member Experience value stream
• Drive transformation aligned with our mission: “Decisions made easier. Lives made better.”
• Work within a leadership team committed to your growth and success

What motivates you?

• Customer obsession and proactive engagement
• Thinking big and leveraging agile methodologies
• Collaborating effectively in teams
• Ownership and solution-focused mindset
• Integrity and speaking up
• Contributing to a diverse and inclusive work environment

What can we offer you?

• Competitive salary and benefits
• Opportunities for growth and skill development
• Flexible work policies and work-life balance
• Leadership and professional development

Our commitment to you

• Values-driven culture
• Inclusive and diverse environment
• Innovation and continuous learning
• Focus on social responsibility and sustainability

About Manulife and HongKong

Manulife Financial is a leading international financial services provider dedicated to helping people achieve "easy investing and a prosperous life." For more information, visit https://www.manulifeim.com/institutional/tw/en.

Manulife is an equal opportunity employer

We embrace diversity and are committed to fair employment practices. For assistance during the application process, contact [e-mail].

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$68,775.00 CAD - $114,625.00 CAD

If applying outside the primary location, contact [e-mail] for local salary details. Actual salary depends on market conditions, location, experience, and qualifications. Employees may participate in incentive programs.