Transcript Production Coordinator

Arbitration Place; Toronto; Hybrid; CAD 55,000 - 68,000; Full time

Job summary

A leading dispute resolution service in Toronto is seeking a Production Coordinator. This full-time role involves coordinating transcript production, ensuring accuracy, and managing client communications. Candidates should have a degree in a related field and proficiency in relevant software. The position offers a hybrid work model and a salary range of $55,000 to $67,500 per year, along with various benefits.

Benefits

Company events

Dental care

Extended health care

Life insurance

Paid time off

Vision care

Wellness program

Qualifications

• Minimum 1 year of experience with Case Catalyst and/or Eclipse software.
• Fluency in English at an advanced level required.
• Must be a Canadian citizen and reside in Canada.

Responsibilities

• Coordinate the timely delivery of transcripts to clients.
• Edit, correct, and format transcripts according to client specifications.
• Manage data entry and invoicing updates for transcripts.

Skills

Excellent written and verbal communication skills in English

Proficiency in Case Catalyst and/or Eclipse softwares

Strong writing/editing/proofreading skills

Exceptional eye for detail

Ability to work with the highest level of confidentiality

Education

Degree or Diploma in English, communications, publishing, translation or a related field

Certificate or education in scoping, transcription, and/or court reporting

Tools

MS Office

MS SharePoint

Adobe

Job description

Overview

About us

Arbitration Place is a world leader in Dispute Resolution Services. Our work climate is professional, fast-paced and rewarding. Arbitration Place; an all-encompassing approach.

Our Court Reporters offer the highest professional standards in out-of-court examinations, arbitrations, certified court transcripts and more. In this role, you'll work directly with our Court Reporters and Transcriptionists. A degree or diploma in English, communications, publishing or translation will prepare you to assist with high-level tasks. Attention to detail is essential given the importance of accuracy in this position. Strong English writing and communication skills are also necessary as you'll be working directly with clients.

The Production Coordinator is responsible for the timely coordination and facilitation of every Arbitration Place transcript being delivered to clients in a timely manner, with 100% Gold-Standard accuracy. The Production Coordinator is both hands-on operational in the correcting, editing, and formatting of final certified transcripts to highly specific standards, as well as administrative in the assessment of operational volume and delegating transcript production to team members, updating client invoicing, and completing scheduling and reporting data entry. In addition, Production Coordinators can be expected to participate in meetings with clients and contract proposals to develop highly personalized standards that meet the unique needs of each client. Opportunities for growth and exposure include training in multiple industry software's and tools, support on live legal proceedings, and professional development in scoping and proofing.

We are growing quickly and are ready to hire as soon as we find the perfect fit. Work is hybrid Monday to Friday. Salary commensurate with experience.

Responsibilities

• Running reports and deciphering of operational tempo
• Managing own and team members time and project priority to meet client deadlines
• Participation in contract bid submissions
• Participation in client meetings
• Development of solutions and other problem-solving for unique client requests
• Monitoring and reporting of deficiencies in systems or resources in accordance with standards and guidelines
• Data entry on plethora of internal reporting tools
• Updating client invoicing in accordance with transcript submissions
• Format legal verbatim transcripts according to quality control standards and format guidelines that are highly specific to each client and contract
• Review and correct transcripts for spelling, punctuation, and grammatical errors
• Convert transcript files to electronic format according to set guidelines
• Apply accessibility requirements to final certified transcripts, to the specification of each client request
• Editing, scoping and proofing of Real-time proceedings with highly expedited turnaround of final certified transcripts
• Validation of transcripts against proceeding audio for accuracy
• Coordination of revisions with Court Reporters and Transcriptionists
• Maintain organized electronic and hardcopy filing system for all transcript files and conversions
• Maintain strict confidentiality and adhere to privacy laws and regulations, especially when handling sensitive information such as medical records or legal documents
• Manage time effectively to meet tight deadlines and deliver transcriptions promptly
• Collaborate closely with clients or colleagues to clarify instructions, discuss project requirements, and address any concerns
• Stay updated on industry standards and best practices in transcription
• Identify opportunities for improvement to formatting processes
• Provide training to new team members, and participate in new training opportunities within the role

Qualifications

Educational Requirements

• Degree or Diploma in English, communications, publishing, translation or a related field
• Certificate or education in scoping, transcription, and / or court reporting

Mandatory Skills

• Excellent written and verbal communication skills in English (Fluent – Advanced)
• Proficiency in Case Catalyst and / or Eclipse softwares
• Strong writing / editing / proofreading skills
• Ability to work with the highest level of confidentiality
• Exceptional eye for detail
• Proficiency in MS Office, MS SharePoint, Adobe
• Professional, patient, people-first attitude
• Ability to prioritize and multitask
• Ability to follow and apply step by step instructions
• Excellent performance under tight deadlines in fast paced environment

Preferred / Asset

• ACT Designation (Ontario)
• Steno-Officiel de Quebec
• BC Official Reporter registry
• Fluency in French and / or Spanish an asset
• Experience with RealLegal
• Experience with Stenograph or Advantage tools for ASR or real-time scoping
• Experience with Quickbooks Desktop
• Experience with RB9 (Reporter Base 9 scheduling software)

Requirements

• Must be a Canadian citizen
• Must reside and complete work in Canada
• Must have or be eligible for Reliability Status (security clearance)
• Must be eligible for Top Secret Status (Ottawa- Hybrid only)

Job Details

• Job Type: Full-time
• Pay: $55,000.00-$67,500.00 per year
• Benefits: Company events; Dental care; Extended health care; Life insurance; Paid time off; Vision care; Wellness program

Additional

• Application question(s): What transcription or transcript production tools and softwares have you used. List all
• Experience: Case Catalyst and / or Eclipse Software: 1 year (required); similar: 1 year (required)
• Language: English - Advanced (required)
• Work Location: Hybrid remote in Toronto, ON M5H 2S7