Transcon Agent

Expeditors; Mississauga; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading logistics company seeks a Customer Service Representative to enhance client satisfaction and manage billing activities. This role is essential in resolving operational challenges and maintaining strong relationships with service providers. Candidates should possess strong interpersonal skills, attention to detail, and experience in a customer-centric environment.

Benefits

Paid Vacation, Holiday, Sick Time

Health Plan: Medical, Prescription Drug, Dental.

RRSP Retirement Savings Plan Matching Program

Employee Stock Purchase Plan

Training and Personnel Development Program

Qualifications

• 6 months to 1 year related experience and/or training.
• Fluent in English and effective communication skills.
• Ability to manage multiple tasks with minimal supervision.

Responsibilities

• Exceed customer expectations by understanding their needs.
• Resolve operational challenges proactively.
• Generate accurate invoices and maintain data entry.

Skills

Interpersonal skills

Problem solving

Attention to detail

Customer service

Fluency in English

Education

Relevant education or training

Tools

Excel

Word

Job description

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

• Exceed customer expectations by anticipating, understanding, and their needs.
• Be proactive and timely to resolve operational challenges, including escalation to management when necessary.
• Build rapport and exhibit empathy and consistency during interactions, to improve customer satisfaction with customers.
• Maintain good relationships with service providers.
• Consistently generate accurate invoices on the first submission, adhering to the principle: “Invoice correctly the first time, every time.”
• Complete all billing activities promptly and in alignment with operational standards and KPIs.
• Assist in client audits related to billing to resolve accounts receivable disputes, and support audits of service provider invoices to ensure compliance and accuracy.
• Participate in implementing system changes and enhancements.
• Promote a positive, collaborative, and results-driven team environment.
• Maintain precise data entry in billing systems to support proper revenue recognition in accordance with accounting principles.
• Access and follow all current customers’ standard operating procedures.
• Support the transition of new business/updates to existing Billing SOPs.
  
  

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Effective interpersonal skills, including proven verbal and written skills
• Detailed oriented with ability to manage multiple job functions with minimal supervision
• Pro-active, strong problem solving skills
• Good computer skills (Excel, Word)
• Fluent in English
  
  

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision, Life and Disability Insurance
• RRSP Retirement Savings Plan Matching Program
• Employee Stock Purchase Plan
• Training and Personnel Development Program