Transcend GTO-QM, Commercial Quality

Johnson & Johnson Innovative Medicine; Toronto; Hybrid; CAD 199,000 - 270,000; Full time

Benefits offered by this job

Travel opportunities up to 30%

Job summary

Johnson & Johnson Innovative Medicine is seeking a senior leader to consolidate Commercial Quality processes and drive a global template aligned with the Transcend roadmap. This hybrid role will coordinate across sites in the US, Canada, and Europe, guiding ERP standardization and process improvements.

You will collaborate with cross‑functional teams, manage talent, and ensure compliant, scalable quality systems. Travel up to 30% may be required depending on location and project needs.

Qualifications

• Minimum 10 years of relevant work experience.
• Business functional experience (Operations, Supply Chain, Finance) in a complex, multi-ERP environment.
• Experience in operating or supporting large-scale ERP processes following transformation/implementation programs.
• Experience in supporting, improving, developing, implementing, and leading operational technologic processes within a global organization.
• Strong interpersonal, relationship-building, and negotiating/influencing skills at program teams and senior leadership levels.
• People management and development experience (direct or indirect reports and partners).

Responsibilities

• Lead consolidation of Commercial Quality processes and support the Global Template aligned with Transcend Global roadmap.
• Serve as the IM Quality SME for all Commercial Quality activities to drive standardization and adoption of S/4 HANA.
• Act as Change Champion to support global standardization and harmonization of processes.
• Develop, document, and steward the Global Template across markets.
• Ensure alignment with future-state blueprint and mitigate business risks.
• Support deployment teams and validate template designs during testing and rollout.
• Document and map end-to-end Commercial Quality processes and maintain knowledge base content.
• Contribute to training design, compliance documentation, and ongoing process updates.
• Develop standard testing approaches and tools for process validation.
• Support system validation and change control to maintain compliance and operational excellence.

Skills

ERP/SAP

Change management

People management

Stakeholder engagement

Global process optimization

Education

High School or equivalent

Bachelor’s degree strongly preferred

Certifications: PMP/FPX/APICS/Lean/Six Sigma

Tools

SAP ERP

S/4HANA

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Quality

Job Sub Function

Digital Quality

Job Category

People Leader

All Job Posting Locations

Toronto, Ontario, Canada

Job Description

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine.

Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one "clean" ERP as a standardized platform for growth and efficiency gains.

This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

United States - Requisition Number: R-089313

Canada- Requisition Number: R-090679

Switzerland - Requisition Number: R-090686

Belgium, Ireland, Netherlands, and Italy - Requisition Number: R-090746

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

We are searching for the best talent for an IM Transcend: GTO-QM, Commercial Quality! This hybrid position will be located in Titusville, New Jersey. Alternate hybrid locations may be considered in Raritan, New Jersey; Malvern, Pennsylvania; Shepherdsville, Kentucky; Somerset, New Jersey; Toronto, Canada; Latina, Italy; Cork, Ireland; Beerse, Belgium; Leiden, Netherlands; Zug or Shaffhausen Switzerland.

As a member of the Quality Management team, this role will lead the consolidation of Commercial Quality business processes and support the creation of the Global Template aligned with the Transcend Global roadmap rollout.

Key Responsibilities

• Serve as the Innovative Medicine subject matter expert for all Commercial Quality activities to drive global S/4 HANA capability standardization, alignment, and adoption.
• Ensure all Commercial Quality processes and designs align with the Transcend future-state blueprint.
• Act as a Change Champion across Commercial Quality to support global standardization and process harmonization.
• Develop, document, and steward the Global Template, ensuring integrity, consistency, and alignment across all markets.
• Apply strong global and business-focused reasoning in handling critical issues, business risks, and the development of mitigation strategies.
• Build and optimize business processes aligned with the future-state Commercial Quality ecosystem architecture and support adoption across regional organizations.
• Support the execution of Business Simulation and User Acceptance Testing, as needed, ensuring deployment team understanding of intended template designs.
• Document and map all end-to-end Commercial Quality processes, ensuring high-quality and up-to-date knowledge center content.
• Provide insights and support for training design, compliance documentation, and ongoing process updates.
• Develop and implement standard testing approaches and tools to ensure consistent process validation.
• Support quality compliance, system validation, and change control processes to maintain an ongoing compliant state and ensure operational excellence.

Qualifications

EDUCATION

• Minimum of High School or equivalent diploma/degree is required; Bachelor’s / University or equivalent degree strongly preferred.
• Certifications are helpful in one or more of the following: PMP, FPX, or equivalent project management; APICS; and/or Lean/Six Sigma /Process Excellence.

Required

Experience and skills

• Minimum 10 years of relevant work experience.
• Business functional experience (i.e., Operations, Supply Chain, and/or Finance) working in a complex, multi-ERP / system environment.
• Experience in operating or supporting large-scale ERP processes following transformation/implementation programs.
• Experience in supporting, improving, developing, implementing, and leading operational technological processes within a global organization.
• Strong interpersonal, relationship building, and negotiating/influencing skills, with demonstrated ability to collaborate and communicate at various levels including program teams / execution and senior leadership / strategic levels.
• People management and development experience (direct or indirect reports and internal/external partners).

Preferred

• Pharmaceuticals, Life Sciences, or other regulated industry experience.
• Experience with business process design, engineering, or optimization.
• Proven experience with large-scale SAP ERP replacement project(s).
• Experience effectively leading and governing multi-functional decision‑making bodies.
• Experience in deploying and/or improving standardized work processes, tools, and templates.

Other

• Requires proficiency in English (written and verbal) to communicate effectively and professionally; proficiency in German, Dutch, or Italian is helpful.
• May require up to 30% domestic and international travel depending on work location and business needs.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills

Preferred Skills

Compliance Management, Controls Compliance, Developing Others, Digital Assurance, Digital Governance, Human-Computer Relationships, Inclusive Leadership, Leadership, Performance Measurement, Process Optimization, Program Management, Quality Control (QC), Quality Standards, Quality Validation, Regulatory Compliance, Stakeholder Engagement, Standard Operating Procedure (SOP), Strategic Change, Team Management

The anticipated base pay range for this position is :

$139750-$189750

Additional Description For Pay Transparency

As applicable for the role - Under current guidelines, this position is eligible for a discretionary performance bonus. The Company uses Artificial Intelligence in its assessment of applicants. This job posting is for an existing position.