Transaction Manager

Vospers Motor House Ltd; Cornwall; On-site; CAD 64,000 - 84,000; Full time

Job summary

A leading automotive dealership in Cornwall is looking for an experienced Transaction Manager to join their new Ford sales team in Truro. The ideal candidate will ensure customer satisfaction while managing sales transactions and compliance with regulations. Strong communication skills and a full UK driving license are essential. The position offers opportunities for professional growth and a comprehensive benefits package.

Benefits

30 days annual leave

Paid day off for your birthday

Motoring discounts

Access to discounts across multiple retailers

Cycle to Work scheme

Professional development opportunities

Qualifications

• Full UK driving license is essential.
• Experience in customer service and sales.
• Ability to build relationships for medium- and long-term.

Responsibilities

• Identify customer needs and establish rapport through sales techniques.
• Match products to customer needs and present benefits.
• Ensure compliance with FCA requirements.
• Maintain high customer satisfaction and follow-up.
• Support promotions, marketing, and analyze team performance.

Skills

Strong communication skills

Proactive with initiative-taking abilities

Professional and organized

Results-driven

Leadership experience

Tools

Finance software

Job description

Serving customers for over 75 years, Vospers is more than just a name above the door - it means motoring in the Southwest!

At Vospers, we believe in the importance of our people. We're proud that many of our staff stay with us and develop their careers over the long term, with over 100 employees having completed between 10 and 40 years of service.

As a family-run business and leading Southwest motor dealer group, we offer a supportive working environment, excellent career prospects, and a comprehensive benefits package.

We are currently seeking an experienced and motivated Transaction Manager to join our new Ford sales team in Truro, Cornwall.

The Transaction Manager, reporting to the Sales Manager, will assist in achieving sales volumes for retail and MOTAB, profit control, and activity within the sales team. The role involves ensuring each customer receives exemplary service and supporting the Sales Manager in the department's successful operation.

Key Responsibilities

• Identify customer needs and establish rapport using various sales techniques, assessing vehicle ownership, part-exchange figures, and future finance requirements.
• Match relevant products to customer needs, presenting features and benefits, including add-ons, while maintaining brand standards and controlling negotiations to maximize profit.
• Ensure compliance with FCA requirements during advising, selling, and administration of products, producing accurate figures, and explaining tax, VAT, and balance sheet implications.
• Validate finance documentation with the finance provider, ensuring all finance and documentation are secured before delivery.
• Accurately record customer information per Vospers standards.
• Complete Vospers FCA training and pass re-assessments every six months.
• Deliver high customer satisfaction, building relationships beyond initial sales through follow-up and prompt, courteous responses.
• Maintain prospecting activities, support promotions, marketing, events, and advertising, and analyze team performance for reporting.
• Attend sales meetings and collaborate with colleagues, demonstrating behaviors aligned with Vospers' core values.

Qualifications and Skills

• Strong communication skills, both verbal and face-to-face.
• Professional, organized, punctual, and flexible.
• Results-driven with patience for medium- and long-term relationship building.
• Proactive with initiative-taking abilities.
• Confident in using IT and finance software, with high-quality task completion.
• Leadership or supervisory experience is preferred.
• Full UK driving license is essential.

All colleagues are expected to demonstrate our core values of care, accountability, performance, respect, and integrity.

What We Offer

In addition to support, training, and development opportunities, we offer various benefits including:

• 30 days annual leave (including bank holidays), increasing with service, pro-rata for part-time.
• A paid day off for your birthday!
• Motoring discounts on MOTs, servicing, sales, and parts.
• Access to discounts across multiple retailers via our online platform.
• Employee assistance programs and support services.
• Cycle to Work scheme.
• Professional development through Motorv8 and Vospers 5 training schemes.
• Manufacturer-specific training.
• Staff and customer referral schemes.

Working Schedule: 42.5 hours per week.

We are a Disability Confident and Youth Friendly Employer. We welcome applications from all qualified individuals regardless of age, gender, race, religion, disability, sexual orientation, or marital status.

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