Training Specialist - Sales (Job Req #2025-225)

Training Specialist - Sales (Job Req #2025-225) Ottawa Campus, Ottawa, Ontario, Canada Req #2149 Wednesday, April 9, 2025

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

Reporting to: Vice President, Sales Operations - Global

What we offer:

Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best. Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, development support and a ton of fun social activities and events! Best of all, you will be part of the Ross Video family, and we’ve got an energizing environment here.

What the job is all about:

1. Content Creation and Development: Develop comprehensive eLearning materials about Ross technology and services in collaboration with product management, commercial operations, and other teams. This includes creating short-form instructional video content to enhance learning experiences and simplify complex technical information into easy-to-understand adult learning material.
2. Learning Plan Implementation and Needs Assessment: Understand and deploy learning plans for both internal and external learners. Conduct thorough needs assessments to identify training requirements and create detailed content development schedules. This ensures that training programs are tailored to meet the specific needs of different learner groups.
3. Material Management and LMS Administration: Organize and catalogue training materials in Microsoft SharePoint for easy access and reference. Manage users and content within Ross’ Learning Management System (LMS) to ensure effective delivery of training programs. This involves maintaining an organized repository of training resources and ensuring seamless access for all learners.

Who you are:

• University degree or College Diploma in Education, Writing, Information Technology, or equivalent work experience.
• Minimum of 2 years’ experience in technical writing, training, or adult education.
• Proficiency in MS Office Suite; experience with Adobe Premiere, Articulate, or Captivate is an asset.
• Experience with CRM systems, especially Salesforce, is an asset.
• Experience in a fast-moving tech environment is highly desirable.
• Comfortable working in a fast-moving tech environment and willing to try new things.
• Strong attention to detail to ensure accuracy and quality in training materials.
• Skilled communicator, both written and oral, to effectively convey information and instructions.
• High level of creativity and design capability to develop engaging and effective learning content.
• Curious and driven, with a willingness to explore new methods and technologies.
• Critical thinking skills with a demonstrated ability to identify and solve problems.
• Effective time management skills, ensuring tasks are completed efficiently and within scheduled deadlines.
• Exceptional teamwork abilities and a collaborative mindset.

Equity, Diversity & Inclusion:
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.