Training Specialist-Disability Case Management- 18 Month Contract

Co-operators; Moncton; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian financial services co-operative is seeking a Training Specialist for an 18-month contract role. This position involves delivering training on disability claims, developing educational programs, and ensuring compliance with industry standards, all while working within a hybrid model.

Benefits

Career growth through training and development

Flexible work options and paid time off

Health and well-being programs

Volunteer opportunities

Qualifications

• Minimum 3 years' experience as a disability case manager or claims examiner.
• Experience in developing adult learning programs.
• Certifications in medical terminology or similar are assets.

Responsibilities

• Train new and existing claims staff on disability claims and processes.
• Develop structured training programs tailored to learning styles.
• Perform quality assurance audits on disability claims.

Skills

Critical thinking

Problem-solving

Strong communication

Education

Post-secondary diploma or equivalent

Degree or certificate in adult education

Job description

Training Specialist-Disability Case Management- 18 Month Contract

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Job Details

Company : CLIC

Department : Claims

Employment Type : Temporary Full Time (18 months)

Work Model : Hybrid

Language : English required, French an asset

The Opportunity

We are a leading Canadian financial services co-operative committed to sustainability and community impact. Our Claims team aims to create peace of mind through compassionate service, continuous improvement, and integrity. The Training Specialist will deliver claim adjudication and disability claim management training, develop and maintain training programs, and ensure adherence to policies and industry standards.

Key Responsibilities

• Train new and existing claims staff on disability claims, rehabilitation, and early intervention services.
• Educate and coach staff on claims management, processes, and problem-solving.
• Provide tools and techniques for adjudication staff to make optimal decisions, understanding external services involved.
• Develop and update structured training programs tailored to product lines and learning styles.
• Review and update claim procedures as needed.
• Support staff in understanding procedural changes and updates.
• Maintain training documentation and reports.
• Perform quality assurance audits on disability claims, including short and long-term disability, early intervention, and rehabilitation.

Qualifications & Success Factors

Innovative mindset focused on operational efficiency and client needs.

Critical thinking and problem-solving skills.

Strong communication skills for clear messaging and diverse viewpoints.

Ability to build trust and guide colleagues' development.

Requirements

Post-secondary diploma or equivalent.

Minimum 3 years' experience as a disability case manager or claims examiner.

Experience in developing and delivering adult learning programs.

Certifications in medical terminology, ALHC, ACS, ALMI, FLMI, or similar are assets.

Degree or certificate in adult education is an asset.

Benefits

Career growth through training and development.

Flexible work options and paid time off.

Health and well-being programs.

Volunteer opportunities.

Additional Details

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Human Resources

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