Training Solutions Specialist

Manulife Financial; Toronto; On-site; CAD 60,000 - 85,000; Full time

Job summary

Join a leading financial services provider as a Training Solutions Specialist, where you will develop and enhance training programs for Advisors. This role emphasizes creativity and innovation in training solutions, requiring strong organizational and interpersonal skills. With a supportive environment that values continuous learning, you'll play a key role in shaping the effectiveness of training initiatives.

Benefits

Flexible environment emphasizing well-being and inclusion

Opportunities for professional development

Qualifications

• At least 2 years of training development experience, preferably in a corporate or advisory setting.
• Experience in developing training for financial advisors or similar roles.
• Familiarity with e-learning and virtual training methods.

Responsibilities

• Develop, implement, and improve training modules and materials for advisor programs.
• Monitor and evaluate training effectiveness, making data-driven recommendations.
• Manage multiple projects, adhering to timelines, budgets, and standards.

Skills

Creative problem solving

Attention to detail

Interpersonal skills

Organizational skills

Education

Post-secondary education in Adult Learning, Education, or related fields

Tools

MS Office

LMS

Job description

The Opportunity:

Join our dynamic team as a Training Solutions Specialist supporting the Dealer and Insurance division. In this role, you will contribute to the content development of training solutions and programs, directly impacting the growth and effectiveness of our Advisors and their teams.

You will work in a supportive environment that values innovation, continuous learning, and proactive improvement. This position is ideal for those passionate about creating engaging training solutions, professional development, and organizational success within a leading industry setting.

Responsibilities:

1. Develop, implement, and improve training modules and materials for advisor programs.
2. Review training materials annually, including onboarding programs, job aids, and educational videos.
3. Collaborate with subject matter experts to ensure content accuracy and relevance.
4. Monitor and evaluate training effectiveness, making data-driven recommendations.
5. Manage logistics for training events, including scheduling and resource allocation.
6. Stay updated on training and adult learning trends to incorporate innovative methods.
7. Respond to inquiries from the shared inbox promptly.
8. Assess training needs through surveys, interviews, and consultations.
9. Work with cross-functional teams to integrate training into broader strategies.
10. Manage multiple projects, adhering to timelines, budgets, and standards.
11. Engage with leadership and partners for updates and feedback.
12. Support team members in preparing for both in-person and virtual training.
13. Travel may be required for this role.

What we are looking for:

• Creative problem solver with attention to detail.
• Self-motivated with experience in developing training materials.
• Passionate about innovative learning strategies.
• Experience in developing training for financial advisors or similar roles.
• Strong interpersonal skills for engaging participants across platforms.
• Experience in assessing needs and customizing programs.
• Excellent organizational skills in a dynamic environment.
• Knowledge of financial products and industry regulations.
• Experience working with financial or insurance industry professionals.

Qualifications:

• Post-secondary education in Adult Learning, Education, Instructional Design, or related fields.
• At least 2 years of training development experience, preferably in a corporate or advisory setting.
• Proficiency in MS Office, especially PowerPoint, and experience with LMS.
• Ability to design and implement instructional materials.
• Excellent verbal and written communication skills.
• Familiarity with e-learning and virtual training methods.
• Ability to manage multiple projects efficiently.
• Relevant industry certifications are a plus.
• Bilingual in French is an asset.

When you join our team:

• We empower you to learn and grow your career.
• We support a flexible environment emphasizing well-being and inclusion.
• We help shape the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider. To learn more, visit our story.

Equal Opportunity Employer

We embrace diversity and are committed to fair practices, providing accommodations upon request. Contact [e-mail] for accommodations.