Training Representative

GardaWorld; San Juan de Terranova; On-site; CAD 45,000 - 60,000; Full time

Job summary

GardaWorld is hiring a Training Representative to support CATSA's National Training & Certification Program. This full-time position is crucial for training delivery, compliance, and ensuring adherence to aviation security standards. The ideal candidate will have a strong background in training, excellent communication skills, and a commitment to professional development. Join a leading global security provider in a role that makes a significant impact on safety and security.

Qualifications

• High school diploma, GED, or equivalent certificate required.
• Experience in training delivery preferred.
• Commitment to continuous learning and professional development.

Responsibilities

• Deliver training sessions according to CATSA guidelines.
• Ensure compliance with training programs and maintain records.
• Collaborate with stakeholders to keep training materials up to date.

Skills

Communication

Customer Service

Time Management

Interpersonal Skills

Vigilance

Critical Thinking

Education

High School Diploma or equivalent

Job description

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Training Representative

Business Unit: Aviation Services

Career Area: Operations and Administration

Location:

St. John's, Newfoundland, CA

Reporting to the Training Delivery Manager, the Screening Contractor Training Representatives (SCTRs) are full-time dedicated resources who support CATSA’s National Training & Certification Program and other responsibilities as determined by CATSA. SCTRs play a crucial role in conducting training activities and ensuring compliance with the established training standards and guidelines.

Key Responsibilities:

Training Delivery: Carry out training activities as outlined in the CATSA Training Responsibilities Overview. This includes delivering training sessions to Screening Officers, following the guidelines and materials provided by CATSA.

Compliance: Ensure adherence to the model parameters contained in the CATSA Training Programs Overview. Complete all required training and maintain Certification equivalency as specified by CATSA.

Documentation: Keep accurate records of training sessions, including attendance, evaluations, and any other required documentation.

Collaboration: Collaborate with CATSA and other relevant stakeholders to ensure training materials, processes, and procedures are up to date and aligned with the latest industry standards and regulations.

Professional Development: Stay updated with changes in policies, procedures, and technologies related to the screening process and security measures. Continuously enhance personal knowledge and skills through professional development opportunities.

Non-Screening Time Support: Perform any assigned roles and responsibilities as established under processes set out in One Hour Non-Screening Time for Screening Officers. This may include administrative tasks, quality assurance, or other duties as designated by the Screening Contractor.

Education

Candidates must have a high school diploma, GED, or equivalent certificate.

No post-secondary education is required for this position.

Knowledge, Skills, and Abilities

Previous experience in training delivery or instructional roles is preferred.

Strong knowledge of CATSA training programs, procedures, and guidelines.

Excellent communication and presentation skills.

Detail-oriented with strong organizational and record-keeping abilities.

Ability to work independently and as part of a team.

Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

Demonstrated commitment to continuous learning and professional development.

Retaining and implementing knowledge of all applicable Standard Operating Procedures

Strong interpersonal and customer service skills.

Ability to communicate effectively during moments of high stress.

Works well in a team environment.

Ability to demonstrate a high level of professionalism, tact, and diplomacy

Strong integrity and ability to follow directives

Knowledge and or genuine interest in aviation security

Highly flexible and adaptable to support a 24/7 operation

Technical: operating the equipment as per the air security standard operating protocols (SOP). Must operate at a high level of effectiveness and proficiency to ensure strict adherence to the SOPs. Recognizing and responding promptly and evidence-informedly if a threat is detected or suspected. Must ensure vigilance to stay up to date on all SOP.

Communication: The ability to communicate clearly, as well as actively listen. Must be able to relay information effectively and efficiently to passengers and coworkers.

Interpersonal skills: must be able to maintain a calm, polite, and professional demeanour during potentially stressful encounters. Teamwork with coworkers is critical. Build positive relationships with internal and external clients, gaining their trust and respect.

Vigilance: the ability to be alert and focused at all times. Excellent observation skills to notice any irregularities or suspicious activity.

Critical thinking: make decisions promptly, occasionally with incomplete information. Must be able to respond appropriately, critically, and independently to various security-related situations.

Working Conditions

Physical requirements include but are not limited to standing for long periods, lifting/pushing/pulling luggage or other items, bending, squatting, crouching, and kneeling.

Ability to identify colour, shapes, forms, and features (e.g. X-ray images).

The flexibility of motion: moderate lifting, pulling or pushing of bags and other items weighing up to 25 kilograms.

Hand dexterity is required to use security instruments and equipment for screening.

It is required to reach above the shoulder and below shoulder level.

Performing searches and screening may include physical interaction with people (e.g., physical search of person).

Depending on certification and deployment, working outdoors in various conditions during the year for short periods.

Work on a set schedule during operational hours (e.g. morning, afternoon, evening, overnight), potentially including weekends and holidays. Shifts are not always flexible and vary from airport to airport.

• Employment Type: Temporary
• Locations: St John's- YYT

AVATL

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

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