Training Coordinator (Trainer)

Overview of Paladin Security: Making the World a Safer and Friendlier Place because we CARE!

Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling responsibility, combined with your varied life experience and enthusiasm for a job well done, makes you an ideal candidate for our team! The Paladin Difference starts with our Guards; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high-quality service, and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Overview

Paladin is committed to offering the best employment and career development opportunities in the security industry because we have the very best and brightest people our industry has to offer.

Reporting directly to the Regional Manager of People and Culture, the Training Coordinator is responsible for empowering Paladin's front-line security professionals with the tools required to make the world a safer and friendlier place. This is primarily achieved by effectively kick-starting our people's Paladin journey with the delivery of our best-in-class training, providing ongoing compliance re-certification courses, and proactively recommending ways to improve curriculum and our people's experience.

Please provide a cover letter detailing why you feel you would be the ideal candidate to become one of our Trainers.

Job Responsibilities

• Extensive travel throughout Alberta to support Paladin branches with training requirements.
• Ensure the Paladin Security 6 guiding principles underpin all training activities.
• Deliver branch-wide training courses using various mediums including employee handbooks, PowerPoint presentations, classroom sessions, and e-learning modules.
• Maintain and update training content and programs for both new hires and existing employees.
• Monitor and evaluate students' performance, providing feedback and identifying areas for improvement.
• Ensure all course standards, requirements, and objectives are met.
• Maintain accurate administrative records related to training documentation.
• Update employee certifications, renewals, and training schedules on TEAM.
• Complete student assessment reports accurately and submit them to HR promptly.
• Observe record management requirements with utmost accuracy.
• Monitor, evaluate, and record training activities and program effectiveness across branches.
• Maintain a current library of training materials and review content annually for effectiveness and accuracy.
• Establish and maintain effective relationships with branch employees.
• Keep senior management informed of training progress through written reports.
• Ensure students are informed about the Code of Ethics, company policies, and OH&S procedures.
• Perform other related duties as required.

Qualifications

• High School Diploma required; post-secondary education in a related field is an asset.
• First Aid Instructor certification is an asset.
• Valid Class 5 Advanced license is mandatory.
• Clean driving abstract required.
• Ability to travel throughout Alberta.
• Ability to facilitate large classes effectively.
• Quick learner of physical and theoretical skills.
• Knowledge of Alberta Security Services and Investigators Act is an asset.
• Experience in Training Development and Security Training preferred.
• Ability to teach and lecture to diverse groups of students.
• Excellent communication skills in English, both written and oral.
• Strong administrative and record-keeping skills.
• Proficiency with Word, Excel, PowerPoint, Microsoft Teams, and Outlook.
• Ability to work effectively under deadlines.
• Strong organizational, multitasking, problem-solving, and teamwork skills.
• Outgoing, sociable, adaptable, patient, and detail-oriented.
• Physical ability to perform training skills.
• Authorized to legally work in Canada

What You Can Expect From Us

• Opportunity to join one of Canada's Best Managed Companies.
• Access to comprehensive support systems including 24/7 Operations Centres and a National Quality Standards and Support Team.

Education Requirements: High School Diploma/GED

Certification Requirements: Minimum of 1 Year Security Experience, Valid Class 5 License, Valid Security Licence

Paladin Security values diversity and is committed to an inclusive workplace. Accommodations are available during the interview process upon request. We thank all applicants; only shortlisted candidates will be contacted.

Benefits include Medical Insurance, Dental Insurance, and Paid Vacation.