Training and Change Management Specialist

MEDFAR; Vancouver; Hybrid; CAD 60,000 - 70,000; Full time

Job summary

Join a leading healthcare solutions provider as a Product Deployment Specialist. You'll support clinics in implementing an innovative EMR system, ensuring optimal use and improving healthcare delivery. This role involves onboarding clients, training staff, and working in a hybrid environment. With a focus on innovation and client success, you will play a crucial role in transforming healthcare in your community.

Benefits

Performance-based bonuses

Comprehensive group insurance

Flexible hours for work-life balance

Paid time off during Christmas

Social and sports activities

Qualifications

• 6 months to 3 years of relevant experience.
• Ability to establish positive interpersonal relationships.

Responsibilities

• Support clinic staff in using web-based EMR.
• Plan and prepare technological infrastructure for product deployment.
• Conduct advanced training sessions for clinic staff.

Skills

Organizational Skills

Customer Service

Communication

Education

Post-secondary studies in health or project management

Job description

Founded in 2010, MEDFAR Clinical Solutions revolutionizes healthcare with our MYLE Integrated Care platform, the first web-based electronic medical record (EMR) in Quebec. Trusted by 15,000 healthcare professionals daily, we impact over 20 million patients across North America. In 2023, we proudly earned a spot on Deloitte’s Fast50 and Fast500 lists, reflecting our employees' exceptional contributions. Join us in transforming healthcare locally and globally, aiming to empower 500,000 care providers to reach 500 million patients by 2030.

Description du Poste

As a Product Deployment Specialist, your role involves supporting clinic staff in optimally using our web-based EMR, PLEXIA, ensuring successful implementation tailored to each clinic's needs. Your work will significantly impact clinical processes and improve healthcare delivery.

You will join a multidisciplinary team responsible for onboarding new clients and guiding them in adopting our care management solutions.

Your Mission

1. Be an integral part of the onboarding team by helping to define the needs of new customers.
2. Plan and prepare the technological infrastructure required for product deployment.
3. Implement functional interfaces necessary for deploying our products.
4. Develop IT clinical processes related to deployment to ensure optimal use of our EMR.
5. Participate in remote (80%) and on-site (20%) project deployments, depending on size or complexity, using tailored tools.
6. Prepare and conduct advanced training sessions for clinic staff.
7. Organize Q&A sessions for clients at clinics.
8. Design presentations and prepare project reports.
9. Support clients throughout the deployment process.
10. Apply corrective and preventive interventions to improve clinical processes.

Qualifications

1. Post-secondary studies in health, education, health software, project management, or relevant experience.
2. 6 months to 3 years of relevant experience.
3. Strong organizational skills and ability to structure work plans.
4. Excellent customer service skills and thoroughness.
5. Ability to establish positive interpersonal relationships and recognize complex emotions.
6. Excellent communication skills in English, both oral and written.

Working Conditions

1. Contract: Permanent, full-time, 40 hours/week.
2. Work mode: Hybrid or remote; candidates must be located in the Vancouver area.
3. Valid Class 5 driver’s license and access to a car; travel will be required.
4. Schedule flexibility and availability to travel throughout British Columbia.
5. Salary: $60,000 - $70,000, based on experience.
6. Travel and car allowance included.

Additional Information

Joining MEDFAR means working in a dynamic environment where trust, innovation, quality, and client success are prioritized. We promote efficiency and excellence in healthcare with our market-leading EMR.

• Remote work options.
• Entrepreneurial culture.
• Performance-based bonuses.
• Comprehensive group insurance.
• Flexible hours for work-life balance.
• Paid time off during Christmas.
• Social and sports activities (currently suspended).
• Multicultural work environment.
• Our Burnaby office is accessible by bus or car with free parking.