Trainer - Learning and Development - Windsor Ontario, Canada

TTEC; Windsor; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Paid time off (PTO)

Wellness benefits

Tuition reimbursement

Healthcare benefits

Job summary

TTEC operates as a global learning and development trainer role based onsite in Windsor, Ontario, Canada. The position focuses on welcoming new hires and guiding them through onboarding, client-specific training, and performance goals.

Expect a structured training environment, opportunities for career development, and a compensation package including PTO and wellness benefits. The anticipated range is $50,000-$55,000 annually, with AI-assisted prescreening in the hiring process.

Qualifications

• High school diploma or equivalent.
• 6 months or more in training and adult learning or call center experience.
• Foster collaboration and create an inclusive, engaging learning environment.
• Support trainees by ensuring they have the tools, resources, and systems knowledge needed to succeed in their role.

Responsibilities

• Train and guide others towards best practices in a training environment.
• Support and actively engage new hires in onboarding and client-specific training programs.
• Ensure training is delivered accurately and on time while supporting associates in achieving training goals and performance expectations.

Skills

Training delivery

Onboarding

Mentoring

Collaboration

Education

High school diploma

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Learning and Development Trainer working onsite in Windsor, Ontario, Canada, you'll be a part of bringing humanity to business. #experienceTTEC

What You'll be Doing

Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you'll support and actively engage new hires in a training environment while facilitating onboarding and client-specific training programs. You'll work to ensure training is delivered accurately and on time while supporting associates in achieving training goals and performance expectations.

You'll report to the Learning and Development Manager. We're looking for a Trainer to welcome and excite new hires as they start their new careers.

During a Typical Day, You'll

• Inspire and motivate learners to reach for amazing
• Mentor and coach new hires within client training goals and time frames
• Bring your interest in helping others to start their career journeys successfully
• Deliver high-quality client product training

What You Bring to the Role

• High school diploma or equivalent
• 6 months or more in training and adult learning or call center experience
• Foster collaboration and create an inclusive, engaging learning environment
• Support trainees by ensuring they have the tools, resources, and systems knowledge needed to succeed in their role

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

The anticipated range is $50,000-$55,000 annually. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. As part of our hiring process, AI-powered tools may be used to assist in the prescreening and evaluation of candidates.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different avantage points and allows every individual to bring value to the table in their own unique way.